Healthcare Front Desk & Scheduling Specialist

SCK Health; Arkansas City (KS); On-site; USD 30,000 - 42,000; Full time

Job summary

SCK Health in Arkansas City, KS is seeking a full-time receptionist to greet patients and visitors, manage phone lines, and coordinate appointments. The role supports delivery of quality patient care by handling scheduling, chart prep, and HIPAA-compliant data entry in a busy healthcare setting.

The position requires strong interpersonal skills, attention to detail, and the ability to multitask under pressure while maintaining a welcoming environment for all patients.

Qualifications

• BLS certification required within 6 months of employment.
• Above average interpersonal communication skills.
• Ability to stay professional and organized in a busy setting.
• Attention to detail to manage scheduling and patient information.
• Ability to multitask and remain calm under pressure.
• Willingness to cross-train in other functions.

Responsibilities

• Answering multiple phone lines.
• Send patient cases to clinical staff as phone messages come in.
• Follow scheduling policies for all providers.
• Screen patients for address, phone, insurance and new patient information during scheduling.
• Daily chart prep and reminder call follow-ups.
• Check for deceased patients and file appropriate notices.
• Fax patient paperwork into Athena; manage payments as applicable.
• Check patients out throughout the day; inform of balances.
• Verify payment methods (Medicare, private pay/insurance, self-pay).
• No-show follow-ups and letters as requested.
• Maintain lobby and reception areas; keep organized and clean.
• Monitor drop boxes for outgoing dates; manage drop-off items.
• Check in Drug Reps, adhere to HIPAA and confidentiality.
• Attend staff meetings; assist with equipment and supplies maintenance.
• Provide excellent customer service and handle stressful situations professionally.
• Closing duties and checking emails multiple times daily.

Skills

BLS certification

Interpersonal communication

Attention to detail

Multi-tasking

Calm under pressure

Cross-training

HIPAA/privacy awareness

Job description

SCK Health in Arkansas City, KS is seeking a full-time receptionist to greet patients and visitors, manage phone lines, and coordinate appointments. The role supports delivery of quality patient care by handling scheduling, chart prep, and HIPAA-compliant data entry in a busy healthcare setting.

The position requires strong interpersonal skills, attention to detail, and the ability to multitask under pressure while maintaining a welcoming environment for all patients.