Healthcare Front Desk & Office Coordinator

Fallon Community Health Plan, Inc.; Worcester (MA); On-site; USD 29,000 - 32,000; Full time

Job summary

Fallon Health in Worcester, MA is seeking a dedicated SE Office Coordinator to manage daily front office operations and direct calls to the right departments. You will handle mail, scheduling, and communications with the transportation vendor while maintaining careful records in the EHR system.

The role requires a high school diploma and about 2 years of customer service or secretarial experience in healthcare, with proficiency in Word, Excel, Outlook, and PowerPoint.

Qualifications

• High school diploma or equivalent.
• 2 years of customer service/secretarial/receptionist experience in a healthcare setting preferred.
• Proficient in standard office software (Word, Excel, Outlook, PowerPoint).

Responsibilities

• Greet participants and public with positive demeanor.
• Answer telephone calls; direct calls to appropriate staff; transcribe and convey messages.
• Open and sort incoming mail.
• Type general office correspondence; letters, memorandums, etc.
• Maintain and distribute faxes utilizing e-faxing.
• Call and fax all transportation changes to vendor.
• Maintain accurate arrival/departure time log.
• Notify all needed departments of transportation changes and cancellations.
• Log grievances and/or incidents into database for quality improvement.
• Schedule outside medical appointments and intake, obtain medical records, and arrange transportation if needed.
• Maintain the Electronic Health Record (EHR) using NextGen to keep charts current.
• Enter authorizations using QNXT.
• Scan medical records from current and previous providers accurately and timely.
• Work collaboratively with Supervisor to ensure timely completion of tasks.

Skills

Customer service

Receptionist experience

Secretarial skills

Education

High school diploma

Tools

Word

Excel

Outlook

PowerPoint

Job description

Fallon Health in Worcester, MA is seeking a dedicated SE Office Coordinator to manage daily front office operations and direct calls to the right departments. You will handle mail, scheduling, and communications with the transportation vendor while maintaining careful records in the EHR system.

The role requires a high school diploma and about 2 years of customer service or secretarial experience in healthcare, with proficiency in Word, Excel, Outlook, and PowerPoint.