Healthcare Front Desk & Intake Coordinator

Epic Health Partners, LLC; Danville (VA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Retirement Plan

Professional Development

Job summary

Epic Health Partners is seeking an Office Assistant to join our Danville, VA front office. You will greet clients, coordinate intake and scheduling, verify insurance, and support referral processes to promote timely access to care.

The role requires strong customer service, organization, and the ability to maintain confidentiality in a HIPAA-compliant environment while delivering a welcoming, professional experience for all visitors and families.

Qualifications

• Minimum two years of experience in customer service or healthcare support.
• Proficiency with Microsoft Office and ability to learn EHR systems.
• Strong customer service, professional communication, and relationship-building skills.
• Excellent organizational and time-management abilities in a fast-paced environment.

Responsibilities

• Greet clients, answer phones, respond to inquiries, and create a welcoming environment.
• Schedule intakes, assessments, appointments, and follow-ups to ensure timely access to care.
• Monitor waiting room flow and communicate needs to clinical staff.
• Collect copays and enter information into the EHR accurately.
• Support front office operations, including records, filing, data entry, and document management.
• Support measurement and reporting of front office metrics and improve client experience.
• Build relationships with clients and referral sources to promote services.
• Maintain confidentiality and comply with HIPAA and related policies.

Skills

Customer service

Communication

Organization

Time management

Problem solving

Multitasking

Tools

Microsoft Office

EHR systems

Job description

Epic Health Partners is seeking an Office Assistant to join our Danville, VA front office. You will greet clients, coordinate intake and scheduling, verify insurance, and support referral processes to promote timely access to care.

The role requires strong customer service, organization, and the ability to maintain confidentiality in a HIPAA-compliant environment while delivering a welcoming, professional experience for all visitors and families.