Healthcare Front Desk Coordinator - Temporary

Northern Valley Indian Health; Chico (CA); On-site; USD 29,000 - 36,000; Full time

Job summary

Northern Valley Indian Health in Chico, CA is seeking a Medical Receptionist to act as the frontline liaison between patients and clinical staff. The role emphasizes exceptional customer service, efficient appointment scheduling, and strict privacy compliance to support a trusted care environment.

You will work under supervision with a focus on teamwork, patient comfort, and professional conduct, ensuring smooth operations and positive patient experiences.

Qualifications

• High School Diploma or equivalent, GED.
• One year of Customer Service experience required; healthcare setting experience desired.
• Proven ability to provide excellent customer service by anticipating needs and ensuring satisfaction.
• Able to communicate effectively to serve clinic and patient needs.
• Demonstrates strong interpersonal, time management, and productivity skills both independently and in a team.
• Familiarity with HIPAA/HITECH regulations to protect privacy.
• Reliable transportation and regular attendance.

Responsibilities

• Provide cordial customer service and support front/back office teamwork to ensure the best patient experience.
• Greet and directed patients/visitors; determine visit purpose and direct accordingly.
• Provide information to callers per policies and transfer calls as needed; ensure phone coverage.
• Schedule patient flow per protocol to optimize clinic capacity.
• Verify registration information and payment methods in the system.
• Maintain confidentiality per HIPAA/HITECH and organizational privacy rules.
• Handle patient complaints, escalating as needed to designated personnel.
• Maintain organized waiting areas and office spaces to reflect a professional environment.
• Perform other duties as assigned.

Skills

Customer service

Communication

Time management

Interpersonal skills

HIPAA knowledge

Education

High School Diploma or GED

Tools

EHR system

Computer skills

Job description

Northern Valley Indian Health in Chico, CA is seeking a Medical Receptionist to act as the frontline liaison between patients and clinical staff. The role emphasizes exceptional customer service, efficient appointment scheduling, and strict privacy compliance to support a trusted care environment.

You will work under supervision with a focus on teamwork, patient comfort, and professional conduct, ensuring smooth operations and positive patient experiences.