Clinic Support Supervisor (Behavioral Health)

Northern Valley Indian Health; Chico (CA); On-site; USD 34,000 - 44,000; Full time

Benefits offered by this job

Medical benefits

401(k) retirement plan

Generous PTO

14 paid holidays

Job summary

Northern Valley Indian Health in Chico, CA seeks a Clinic Support Supervisor (Behavioral Health) to oversee day-to-day site operations, staff scheduling, and frontline patient care. You will support the Clinic Site Manager to ensure staffing and service quality at our Chico Springfield - Children's Health site, with emphasis on HIPAA compliance and patient-centered care.

Requirements include a high school diploma or GED, at least 3 years of health care clinic supervision, and strong

Qualifications

• High School Diploma or GED required.
• Previous supervision and health care management experience preferred.
• Minimum 3 years of related health care clinic experience required.
• Strong interpersonal, time management, and communication skills.
• Ability to maintain HIPAA compliance and professional conduct.

Responsibilities

• Assist Clinic Site Manager with staffing plans and training of new employees.
• Maintain staffing schedules and ensure adequate coverage.
• Participate in staff interviews and candidate selection.
• Approve time off requests and time card processing.
• Address staff conflicts and performance concerns with the Site Manager.
• Assist with provider schedules in the EHR.
• Support process improvement and chart audits.
• Attend meetings and help with planning.
• Perform receptionist/records/referral duties as needed.
• Perform other duties as assigned.

Skills

Supervision experience

Interpersonal skills

Written & oral communication

Organizational skills

HIPAA compliance knowledge

Medical terminology

Education

High School Diploma or GED

Tools

EHR systems

Job description

At Northern Valley Indian Health, our message has always been clear. YourHealth Is Our Mission.

At NVIH we have a culture based around prioritizing the health andwell-being of not just our patients and community members but ouremployees as well. From comprehensive insurance coverage, extensive paidtime off, and numerous supplemental benefits, NVIH has consistentlyshown employees how we value their personal and professional well-being.We are a growing organization but will always remain firm in ourcommitment to employee health and well-being. If you are ready to be apart of our mission, we encourage you to. We understand thatchoosing your next employer is an important decision and you may needmore information; if so please give our recruiting team a call at (530)-433-2600 (extension 1100).

Clinic Support Supervisor (Behavioral Health)

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• Job Tracking ID : 513100-916292
• Job Location : Chico, CA
• Job Level : Any
• Level of Education : High School/GED
• Job Type : Full-Time/Regular
• Date Updated : 10/28/2026
• Years of Experience : Any
• Starting Date : 03/30/2026
• Site : Chico Springfield - Childrens Health
• Inded Easy Apply : Yes
• Salary : $25.00 USD - $32.00 USD

Job Description

POSITION SUMMARY:Under general supervision from the Clinic Site Manager, the Clinic Support Supervisor will provide assistance to the Clinic Site Manager in managing and/or performing day-to-day activities at assigned site and support team to include: Staffing assignments and schedules; initial staff complaints/issues; performance evaluations on subordinates; front office patient care services to ensure delivery of quality patient care. In addition to support to staff, the incumbents will serve as an initial escalation point for patient complaints directed at their downline staff. Heavy collaboration with other work units is critical to supporting our patients and staff. This position must exemplify the core values and mission of the organization, always exercising the utmost discretion, diplomacy and tact in both internal and external customer service.

ESSENTIAL JOB FUNCTIONS: The list that follows is not intended as a comprehensive list, but rather to provide a representative summary of the major duties and responsibilities. Incumbent(s) will be required to perform a variety of duties listed, including but not limited to:

• Consults with the Clinic Site Manager to develop staffing plans; coordinates, directs, and provides patient care and safety orientation for new employees and ongoing training and/or education of downline staff.
• Maintains staffing schedules in staff scheduling system, ensuring effective staff utilization to meet staffing and workload requirements.
• Assist Clinic Site Manager in new subordinate staff interview and candidate selection.
• Monitors and approves subordinate staff planned time off requests and time card processing.
• Addresses subordinate staff conflicts and performance concerns in collaboration with the Clinic Site Manager.
• Assist Clinic Site Manager in maintenance of provider schedules in the Electronic Health Record (EHR).
• Assist Clinic Site Manager with quarterly chart audits and implementation and oversight of process improvement initiatives for area of responsibility.
• Assist Clinic Site Manager with meetings, planning and execution.
• Participates in continuing education to improve skills and abilities and stay abreast of current technologies/practices.
• Performs duties related to the Receptionist, Records and Referral Coordinator and other downline functions as part of the daily responsibilities to ensure proper coverage of duty assignment.
• Performs other duties as assigned.

All NVIH employees are expected to:

• Provide the highest possible level of service to patients;
• Promote teamwork and cooperative effort among employees;
• Maintain safe practices; and
• Abide by current NVIH's policies and procedures.

Experience and Skills

The following knowledge, skills, and abilities are required for an employee to successfully perform their duties. High School Diploma or equivalent, General Education Diploma (GED) required; Previous supervision and experience in health care management preferred; a minimum of three (3) years of related health care clinic experience required. Demonstrates a high level of interpersonal skills, time management skills, and an ability to meet established productivity standards both independently and in motivating Exhibits a high degree of courtesy, tact, and poise when interacting with patients, families, and other healthcare professionals. Excellent written and oral communication skills, strong organizational problem-solving and analytical skills. Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm as an innovative team player. Detailed oriented and works with a high level of accuracy in every aspect of the job. Ability to ensure compliance with HIPAA, federal, state, and local laws and regulations supporting patient confidentiality and risk management processes. Working knowledge of medical terminology sufficient to communicate appropriately with patients, healthcare providers and insurance company representatives regarding appointments, services and procedures. Working knowledge of practices and protocols related to reception, medical records, and referral coordinator responsibilities. Knowledge of healthcare insurance systems including Medi-Cal, Private Insurance, and Fee-for-Service Computer skills that provide the ability to efficiently use the computer systems, including but not limited to electronic health record systems for scheduling, updating information, and word processing documents. Reliable Transportation and ability to adhere to regular attendance.

Native Preference. Preference in filling vacancies will be given to qualified Native applicants in accordance with Native Preference in hiring practices. In other than the above, Northern Valley Indian Health, Inc., is an Equal Opportunity and At Will Employer.

Job Benefits

Medical, dental, and vision benefits; 401(k) retirement plan; generous PTO; 14 paid holidays