Temporary Medical Receptionist

Northern Valley Indian Health; Chico (CA); On-site; USD 29,000 - 36,000; Full time

Job summary

Northern Valley Indian Health in Chico, CA is seeking a Medical Receptionist to act as the frontline liaison between patients and clinical staff. The role emphasizes exceptional customer service, efficient appointment scheduling, and strict privacy compliance to support a trusted care environment.

You will work under supervision with a focus on teamwork, patient comfort, and professional conduct, ensuring smooth operations and positive patient experiences.

Qualifications

• High School Diploma or equivalent, GED.
• One year of Customer Service experience required; healthcare setting experience desired.
• Proven ability to provide excellent customer service by anticipating needs and ensuring satisfaction.
• Able to communicate effectively to serve clinic and patient needs.
• Demonstrates strong interpersonal, time management, and productivity skills both independently and in a team.
• Familiarity with HIPAA/HITECH regulations to protect privacy.
• Reliable transportation and regular attendance.

Responsibilities

• Provide cordial customer service and support front/back office teamwork to ensure the best patient experience.
• Greet and directed patients/visitors; determine visit purpose and direct accordingly.
• Provide information to callers per policies and transfer calls as needed; ensure phone coverage.
• Schedule patient flow per protocol to optimize clinic capacity.
• Verify registration information and payment methods in the system.
• Maintain confidentiality per HIPAA/HITECH and organizational privacy rules.
• Handle patient complaints, escalating as needed to designated personnel.
• Maintain organized waiting areas and office spaces to reflect a professional environment.
• Perform other duties as assigned.

Skills

Customer service

Communication

Time management

Interpersonal skills

HIPAA knowledge

Education

High School Diploma or GED

Tools

EHR system

Computer skills

Job description

At Northern Valley Indian Health, our message has always been clear. YourHealth Is Our Mission.

At NVIH we have a culture based around prioritizing the health andwell-being of not just our patients and community members but ouremployees as well. From comprehensive insurance coverage, extensive paidtime off, and numerous supplemental benefits, NVIH has consistentlyshown employees how we value their personal and professional well-being.We are a growing organization but will always remain firm in ourcommitment to employee health and well-being.

• Site : Chico Cohasset - Womens Health and Dental
• Inded Easy Apply : Yes
• Salary : $21.00 USD per hour - $26.00 USD per hour

Job Description

Under the general supervision of the Clinic Support Supervisor, the Medical Receptionist position is a crucial link between the patient and the care delivered by the clinical staff of the agency. The incumbent will be required to work collaboratively with all clinical services staff in support of direct patient services. Customer services and efficient appointment scheduling are key priorities to this position. The Medical Receptionist will serve as a point of contact with other internal and external departments, all with the goal of supporting an environment which promotes patient comfort and trust. The position must exemplify the core values and mission of the organization, always exercising the utmost discretion, diplomacy and tact in both internal and external customer service.

ESSENTIAL JOB FUNCTIONS: The list that follows is not intended as a comprehensive list, but rather to provide a representative summary of the major duties and responsibilities. Incumbent(s) will be required to perform a variety of duties listed, including but not limited to:

• Works as a team with other staff to provide the best patient experience, including but not limited to cordial customer service, teamwork with other work units and collaboration within front and back office support team.
• Welcomes and greets patients/clients/visitors in a manner that is helpful and friendly; determines purpose of visit and directs the patient/client/visitor accordingly.
• Provides information to incoming callers according to established policies, protocols and guidelines; transfers calls as needed and ensures adequate phone coverage at all times.
• Schedules patient flow based on established protocol and guidelines which allow the clinic to serve an adequate number of patients,
• Carefully screens patient registration information and other informational documents to ensure all information is accurate or updated in the computer system(s) and method of payment is verified.
• Practices confidentiality and privacy protocols in accordance with NVIH policy and HIPAA/HITECH requirements.
• Exercises problem solving and conflict resolution skills when handling patient complaints; refers patient complaints to appropriate designated personnel as needed.
• Maintains patient waiting areas, office files and desk areas in a manner that is organized and represents a professional atmosphere.
• Performs other duties as assigned.

Experience and Skills

The following knowledge, skills, and abilities are required for an employee to successfully perform their duties.

• High School Diploma or equivalent, General Education Diploma (GED).
• One (1) year Customer Service experience required; or previous experience working in a similar healthcare setting or medical reception experience desired.
• Proven ability to provide excellent customer service by anticipating customer needs and leaving them feeling satisfied with their experience.
• Able to effectively communicate both verbally and written to serve the needs of clinic and patients in a manner that is efficient and productive.
• Demonstrates a high level of interpersonal skills, time management skills, and an ability to meet established productivity standards both independently and in a team environment.
• Computer skills that provide the ability to efficiently use the computer systems for scheduling, updating information, and word processing documents, including electronic health record system.
• Familiarity with HIPAA/HITCH regulations and other privacy laws and regulations to provide confidentiality of all protected information and ability to comply with NVIH Privacy rules.
• Reliable Transportation and ability to adhere to regular attendance.

Native Preference. Preference in filling vacancies will be given to qualified Native applicants in accordance with Native Preference in hiring practices. In other than the above, Northern Valley Indian Health, Inc., is an Equal Opportunity and At Will Employer.

This is a temporary Full/Time position with an option of group medical benefits with employee contribution.

Northern Valley Indian Health (NVIH), under the Indian Preference Act (Title 25, U.S. Code Sections 472 & 473), provides preference in filling vacancies to Native American applicants. In other than the preceding, NVIH provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national original, age, disability, or status as a Vietnam-era or special disabled veteran in accordance with applicable federal laws. In addition, NVIH prohibits discrimination on the basis of creed, sexual orientation, gender identity, marital status, or presence of a physical, mental, or sensory disability, in accordance with applicable state and local laws. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

• Male
• Female
• I Decline To Answer
• Hispanic or Latino (Persons of Mexican, Puerto Rican, Cuban, South or Central America, or other Spanish culture or origin, regardless of race)
• White or Caucasian (Not Hispanic or Latino) - Persons having origins in any of the original peoples of Europe, the Middle East or North Africa.
• Black or African American (Not Hispanic or Latino) - Persons having origins in any of the black racial groups of Africa.
• (Not Hispanic or Latino) - Persons having origins in any of the original people of North and South America and maintain cultural identification through tribal affiliation or community recognition.
• Asian (Not Hispanic or Latino) - Persons having origins in the Far East, Southeast Asia or the Indian subcontinent including Cambodia, China, India, Japan, Korea, Malaysia, Pakistan, the Philippine Islands, Thailand and Vietnam.
• Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino) - Persons having origins in Hawaii, Guam, Samoa or other Pacific Islands.
• Two or More Races (Not Hispanic or Latino) - All persons who identify with more than one of the above five race categories.
• I Decline
• I identify as one or more of the classifications of protected Veteran listed above
• I am not a protected Veteran

Northern Valley Indian Health is required to collect and maintain summary information on the gender, ethnic background, and veteran status of applicants. Providing the requested information is VOLUNTARY and will have no bearing on your consideration for employment at NVIH. This information is confidential and will be used for statistical purposes only.