Healthcare Front Desk Coordinator - Patient Care & Admin

Threeriversdx; Pittsburgh (Allegheny County); Hybrid; USD 23,000 - 26,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

401(k)

401(k) matching

Paid holidays

Paid time off

Vision insurance

Health savings account

Job summary

Heritage Lab Services is seeking a reliable Front Desk Receptionist to join the on-site administrative team at Three Rivers Diagnostics. The role supports clinical operations with professional phone handling, visitor management, and accurate record-keeping.

You will greet visitors, route inquiries, manage mail, and maintain PHI-compliant processes while upholding HIPAA standards. A high school diploma and 1 year of front desk experience are required; healthcare exposure is a plus.

Qualifications

• High school diploma or GED required.
• 1 year front desk or client services experience; healthcare setting preferred.
• HIPAA/PHI handling must be understood and followed.

Responsibilities

• Answer departmental phone lines and direct inquiries to the appropriate staff.
• Greet visitors and guide them to the proper departments.
• Monitor emails and respond professionally to questions and issues.
• Maintain daily logs of missing information and discrepancies.
• Process incoming/outgoing mail with accurate documentation.
• Follow HIPAA-compliant procedures for PHI handling.
• Perform other duties and support the lab team as needed.
• Adapt to changes and contribute to a positive work environment.

Skills

Customer service

Time management

Record-keeping

Typing 50 WPM

Lab compliance

Education

HIPPA

Tools

Microsoft Applications

Job description

Heritage Lab Services is seeking a reliable Front Desk Receptionist to join the on-site administrative team at Three Rivers Diagnostics. The role supports clinical operations with professional phone handling, visitor management, and accurate record-keeping.

You will greet visitors, route inquiries, manage mail, and maintain PHI-compliant processes while upholding HIPAA standards. A high school diploma and 1 year of front desk experience are required; healthcare exposure is a plus.