Cancer Center Front Desk & Patient Services Coordinator

UC San Diego Health; Encinitas (CA); On-site; USD 61,000 - 80,000; Full time

Job summary

UC San Diego Health is seeking a Front Desk Coordinator to support Cancer Services clinics. You will greet patients, perform check-in/out, register patients, verify insurance, and schedule appointments across multiple cancer service locations.

The role requires experience with Epic and MS Office, strong customer service, and the ability to navigate several systems during calls. Occasional weekend hours and background checks apply.

Qualifications

• Three (3) years of relevant experience.
• Experience in a large complex healthcare setting.
• Knowledge of appointment scheduling systems, preferably Epic.
• Experience with Microsoft applications, including MS Word, Excel, Outlook, Teams, and PowerPoint.
• Possess strong computer skills and be able to work between multiple systems during calls.
• Must have excellent customer service skills.

Responsibilities

• Greet patients and manage check-in/check-out procedures.
• Handle patient registration, insurance verification, and appointment scheduling for Cancer Services clinics.
• Conduct registration, insurance and authorization verification; update demographics; track appointment arrivals; audit billing documents; and manage petty cash.
• Answer multi-line phone calls; scan incoming medical records; coordinate with Cancer Center physicians, nurses, staff and other UCSD departments.

Skills

Customer service

Multitasking

Communication

Tools

Epic scheduling system

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft Teams

PowerPoint

Job description

UC San Diego Health is seeking a Front Desk Coordinator to support Cancer Services clinics. You will greet patients, perform check-in/out, register patients, verify insurance, and schedule appointments across multiple cancer service locations.

The role requires experience with Epic and MS Office, strong customer service, and the ability to navigate several systems during calls. Occasional weekend hours and background checks apply.