Healthcare Front Desk Coordinator: Calm, Caring & Fast

Philadelphia Urgent Care Management; False Pass (AK); On-site; USD 32,000 - 42,000; Full time

Job summary

vybe urgent care is seeking a friendly Medical Receptionist & Front Desk Coordinator to join our fast-paced urgent care team. You will answer high volumes of calls, greet patients, and help keep the EMR (Athena) accurate and responsive.

Strong healthcare customer service experience is preferred, with excellent communication and the ability to multitask in a busy setting. This full-time role requires flexible shifts, including 12-hour and 9-hour options, at our Alaska center.

Qualifications

• 6+ months' experience in a healthcare setting strongly preferred.
• Strong phone skills, including active listening while researching the patient's account.
• Familiarity with healthcare practices.
• Excellent communication skills.
• Ability to work independently with minimal supervision.
• A minimum of a high school diploma or GED is required.
• Prefer a minimum of 6 months or more patient customer service in a physician or specialty practice setting.
• Experience on EMR, especially athenaNet is preferred.
• Ability to work 12-hour and 9-hour shifts in order to meet full-time requirements.

Responsibilities

• Answer a high volume of incoming calls in a prompt and courteous manner with a positive attitude to help the patients.
• Make outbound phone calls including following up on patient voicemails.
• Provide patients with accurate and complete information by utilizing EMR (Athena) with knowledge and confidence.
• Greet patients and visitors courteously and professionally, demonstrating caring, compassion and empathy in meeting their needs.

Skills

Phone skills

Communication

Independent work

Healthcare experience

Patient service

Education

High school diploma or GED

Tools

AthenaNet

Job description

vybe urgent care is seeking a friendly Medical Receptionist & Front Desk Coordinator to join our fast-paced urgent care team. You will answer high volumes of calls, greet patients, and help keep the EMR (Athena) accurate and responsive.

Strong healthcare customer service experience is preferred, with excellent communication and the ability to multitask in a busy setting. This full-time role requires flexible shifts, including 12-hour and 9-hour options, at our Alaska center.