Patient Care Concierge — Front Desk & Billing

Patient First; Laurel (MD); On-site; USD 27,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

Long Term care insurance

401(k) Retirement Plan with employer-m

Paid Annual Leave

Volunteer Time Off Pay

Bereavement Leave

Overtime Pay

Holiday Pay

Double time on holidays

Employee discount for care

Job summary

Patient First is seeking a front desk revenue associate in Laurel, MD. The role involves assisting patients at the kiosk, guiding those needing urgent care to the proper area, and communicating billing policies.

You will register patients, verify insurance information, and handle payments with attention to accuracy and compassion. Qualifications include a high school diploma, basic typing, and strong communication skills.

Qualifications

• Must be 18 years of age or older.
• Basic typing skills.
• Excellent communication skills (written and spoken).
• Ability to sit, stand, and walk for up to 7 hours.
• Ability to lift up to 25 pounds.
• Willing to work at any center due to staffing needs.

Responsibilities

• Assist patients using the kiosk prior to registration.
• Escort patients needing emergency care to the treatment area for registration and evaluation.
• Handle requests from physicians and nurses in a timely manner.
• Explain billing policies, including insurable and non-insurable charges.
• Register patients accurately with strong customer service.
• Verify patient demographics, health, pharmacy, and insurance information.
• Answer billing questions and provide itemized statements as requested.
• Collect money and issue receipts for visits and services.
• Discharge patients and process incurred charges.
• Manage cash handling duties at shift end.

Education

High school diploma or equivalent

Job description

Patient First is seeking a front desk revenue associate in Laurel, MD. The role involves assisting patients at the kiosk, guiding those needing urgent care to the proper area, and communicating billing policies.

You will register patients, verify insurance information, and handle payments with attention to accuracy and compassion. Qualifications include a high school diploma, basic typing, and strong communication skills.