Healthcare Front Desk Concierge

FutureCare; Glen Burnie (MD); On-site; USD 20,664,000 - 27,745,000; Full time

Benefits offered by this job

Competitive pay

Job summary

FutureCare is seeking a Front Desk Receptionist/Guest Services Associate in Maryland. You will greet visitors, manage phone calls, and uphold Covid guidelines, while supporting daily facility operations with a professional demeanor.

The role requires a High school diploma and clerical/medical office experience; prior skilled nursing exposure is a plus. The position offers competitive pay and benefits, with opportunities for growth within the team.

Qualifications

• High school diploma or equivalent required.
• A minimum of 1 year of clerical or medical office experience required.
• Previous experience in a skilled nursing facility or medical facility is a plus.
• Must have a welcoming personality and a professional demeanor.
• Exceptional customer service skills.
• Proven experience operating a multi-line phone system.
• Must be able to work independently or as part of a team.
• Ability to maintain professional working relationships.
• Highly detailed and organized with the ability to multitask.

Responsibilities

• Greet all visitors, vendors, and other staff to the facility.
• Direct visitors to their proper location.
• Explain all Covid guidelines and procedures for entering the facility.
• Answer incoming calls and take messages or forward to voicemail.
• Sort, organize and forward mail to appropriate staff and residents.
• Maintain daily visitor sign-in sheets.
• Coordinate with Dietary department for meal notices and lunch payments.
• Adhere to FutureCare’s ethics and compliance policies.
• Perform additional clerical duties such as typing letters, reports, forms.

Skills

Customer service

Phone system proficiency

Attention to detail

Independent / team player

Education

High school diploma or equivalent

1 year clerical or medical office experience

Tools

Multi-line phone system

Job description

FutureCare is seeking a Front Desk Receptionist/Guest Services Associate in Maryland. You will greet visitors, manage phone calls, and uphold Covid guidelines, while supporting daily facility operations with a professional demeanor.

The role requires a High school diploma and clerical/medical office experience; prior skilled nursing exposure is a plus. The position offers competitive pay and benefits, with opportunities for growth within the team.