Guest Services Associate

FutureCare; Baltimore (MD); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Excellent benefits package

Flex/Advance Pay

Paid Time Off

Tuition Reimbursement

Career Growth Ladder

Employee Referral Bonus

Employee Assistance

401K matching

Job summary

FutureCare in Baltimore seeks a friendly Front Desk Receptionist/Guest Services Associate to be the first impression of the facility. You will greet visitors, manage sign-in, answer calls, and support daily clerical tasks with professionalism.

You are organized, customer-service oriented, and comfortable guiding guests through safety procedures while coordinating with dietary and other staff. Your welcoming demeanor and reliability are valued.

Qualifications

• High school diploma or equivalent required.
• A minimum of 1 year of clerical or medical office experience preferred.
• Experience in a skilled nursing or medical facility is a plus.
• Welcoming personality and professional demeanor required.
• Exceptional customer service and communication skills required.
• Proven ability to operate a multi-line phone system.
• Ability to work independently or as part of a team.
• Highly detail-oriented and organized with multitasking ability.

Responsibilities

• Greet visitors, vendors, and staff at the facility.
• Direct visitors to proper locations and explain Covid guidelines.
• Answer phone calls and forward messages as needed.
• Sort, organize and forward mail to staff and residents.
• Maintain visitor sign-in sheets daily.
• Coordinate with dietary team for meal notices and payments.
• Adhere to FutureCare ethics and compliance policies.
• Assist with basic clerical tasks such as letters and forms.

Skills

Customer service

Multi-line phone system

Teamwork

Reliability

Education

High school diploma or equivalent

Tools

Multi-line phone system

Job description

Overview

At FutureCare our Guest Services Associates play a key role in representing the organization with a high level of professionalism and care. As the First Impression of FutureCare, our Front Desk Receptionist are knowledgeable, helpful, and personable with a keen awareness of the day-day facility operations.

Proud to be the only healthcare company in Baltimore to be named a “Top Workplace” for 14 years in a row and recognized in US Newsweek as “Best Nursing Homes”, FutureCare stands out as a leader in managing health care across a continuum of care. We are known for recognizing hard work and dedication and reward our team members for their compassion and care. We also offer a Competitive Salary, Excellent Benefits Package, Flex/Advance Pay, Paid Time Off, Tuition Reimbursement, Career Growth Ladder, Employee Referral Bonus Program, Employee Assistance, and matching 401K Plan.

***Competitive Pay $15.00 - 20.14/hr!***

Salary Disclosure Statement

The salary mentioned above reflects the potential base pay range for this role. Bonuses or other incentives (if applicable) are offered separately and paid pursuant to the relevant program schedule. All employment offers will consider such factors as overall experience, job-related qualifications, location, certifications/training, etc.

Responsibilities

• Greet all visitors, vendors, and other staff members to the facility
• Guide or direct all visitors to their proper location
• Explain all Covid guidelines and procedures for entering the facility
• Answers incoming phone calls. Take messages or forward calls to voice mail system
• Sort, organize and forward all mail to appropriate staff and residents
• Maintain visitor sign-in sheets on a daily basis
• Works closely with the Dietary department to assist with meal notices team member lunch payments
• Abide by the standards identified in FutureCare’s Statement of Corporate Ethics and the Corporate Compliance Plan.
• Perform additional clerical duties such as typing tasks as identified including letters, reports, forms, and other correspondences as assigned

Qualifications

• High school diploma or equivalent required
• A minimum of at least 1 year of clerical or medical office experience required
• Previous experience working in a skilled nursing facility or a medical facility a plus
• Must have a welcoming personality and a professional demeanor
• Exceptional customer service skills
• Proven experience operating a multi-line phone system
• Must be able to work independently or as part of a team
• Ability to maintain professional working relationships
• Highly detailed and organized with the ability to multitask

Equal Opportunity Employer

FutureCare has a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of employment discrimination, including harassment, because of race, color, sex, gender, pregnancy, age, religion, national origin, citizenship, marital status, sexual orientation, gender identity, gender expression, physical or mental disability, military or veteran status, or any other characteristic protected by law. We actively promote equality of opportunity for all and welcome all applications.