Guest Services Associate

FutureCare; Glen Burnie (MD); On-site; USD 20,664,000 - 27,745,000; Full time

Benefits offered by this job

Competitive pay

Job summary

FutureCare is seeking a Front Desk Receptionist/Guest Services Associate in Maryland. You will greet visitors, manage phone calls, and uphold Covid guidelines, while supporting daily facility operations with a professional demeanor.

The role requires a High school diploma and clerical/medical office experience; prior skilled nursing exposure is a plus. The position offers competitive pay and benefits, with opportunities for growth within the team.

Qualifications

• High school diploma or equivalent required.
• A minimum of 1 year of clerical or medical office experience required.
• Previous experience in a skilled nursing facility or medical facility is a plus.
• Must have a welcoming personality and a professional demeanor.
• Exceptional customer service skills.
• Proven experience operating a multi-line phone system.
• Must be able to work independently or as part of a team.
• Ability to maintain professional working relationships.
• Highly detailed and organized with the ability to multitask.

Responsibilities

• Greet all visitors, vendors, and other staff to the facility.
• Direct visitors to their proper location.
• Explain all Covid guidelines and procedures for entering the facility.
• Answer incoming calls and take messages or forward to voicemail.
• Sort, organize and forward mail to appropriate staff and residents.
• Maintain daily visitor sign-in sheets.
• Coordinate with Dietary department for meal notices and lunch payments.
• Adhere to FutureCare’s ethics and compliance policies.
• Perform additional clerical duties such as typing letters, reports, forms.

Skills

Customer service

Phone system proficiency

Attention to detail

Independent / team player

Education

High school diploma or equivalent

1 year clerical or medical office experience

Tools

Multi-line phone system

Job description

Overview

At FutureCare our Guest Services Associates play a key role in representing the organization with a high level of professionalism and care. As the First Impression of FutureCare, our Front Desk Receptionist are knowledgeable, helpful, and personable with a keen awareness of the day-day facility operations.

Proud to be the only healthcare company in Baltimore to be named a “Top Workplace” for 14 years in a row and recognized in US Newsweek as “Best Nursing Homes”, FutureCare stands out as a leader in managing health care across a continuum of care. We are known for recognizing hard work and dedication and reward our team members for their compassion and care. We also offer a Competitive Salary, Excellent Benefits Package, Flex/Advance Pay, Paid Time Off, Tuition Reimbursement, Career Growth Ladder, Employee Referral Bonus Program, Employee Assistance, and matching 401K Plan.

***Competitive Pay $15.00 - 20.14/hr!***

Salary Disclosure Statement

The salary mentioned above reflects the potential base pay range for this role. Bonuses or other incentives (if applicable) are offered separately and paid pursuant to the relevant program schedule. All employment offers will consider such factors as overall experience, job-related qualifications, location, certifications/training, etc.

Responsibilities

• Greet all visitors, vendors, and other staff members to the facility
• Guide or direct all visitors to their proper location
• Explain all Covid guidelines and procedures for entering the facility
• Answers incoming phone calls. Take messages or forward calls to voice mail system
• Sort, organize and forward all mail to appropriate staff and residents
• Maintain visitor sign-in sheets on a daily basis
• Works closely with the Dietary department to assist with meal notices team member lunch payments
• Abide by the standards identified in FutureCare’s Statement of Corporate Ethics and the Corporate Compliance Plan.
• Perform additional clerical duties such as typing tasks as identified including letters, reports, forms, and other correspondences as assigned

Qualifications

• High school diploma or equivalent required
• A minimum of at least 1 year of clerical or medical office experience required
• Previous experience working in a skilled nursing facility or a medical facility a plus
• Must have a welcoming personality and a professional demeanor
• Exceptional customer service skills
• Proven experience operating a multi-line phone system
• Must be able to work independently or as part of a team
• Ability to maintain professional working relationships
• Highly detailed and organized with the ability to multitask

Equal Opportunity Employer

FutureCare has a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of employment discrimination, including harassment, because of race, color, sex, gender, pregnancy, age, religion, national origin, citizenship, marital status, sexual orientation, gender identity, gender expression, physical or mental disability, military or veteran status, or any other characteristic protected by law. We actively promote equality of opportunity for all and welcome all applications.