Healthcare Front Desk & Admin Specialist

Fresenius Medical Care; Fitchburg (WI); On-site; USD 32,000 - 42,000; Full time

Job summary

Fresenius Medical Care is seeking a secretary/receptionist to support a clinical front desk in a busy outpatient setting. You will greet patients, route calls, manage scheduling, and maintain confidential records with professional decorum.

The role emphasizes patient engagement, data entry, and coordination with multiple departments to ensure smooth clinic operations. A high school diploma and basic computer skills are required.

Qualifications

• High School Diploma or GED required.
• Minimum 6 months relevant experience without a degree.
• 1-2 years related experience preferred.
• Experience working knowledge of computers with Microsoft Word, Excel and PowerPoint preferred. Good verbal communication skills.
• Pleasant telephone manner.

Responsibilities

• Answering telephone & routing calls to the appropriate person.
• Professionally greet all patients and guests.
• Maintain a professional environment at all times. Monitors the reception and waiting areas.
• Distributing incoming mail.
• Obtain necessary signatures to ensure the efficient processing of admissions data in accordance with FMCNA policies and procedures.
• Ensure all aspects of patient confidentiality are maintained at all times.
• Maintains accurate records of hospitalization, patient travel, etc. to facilitate coordination of patient scheduling, ancillary testing, etc.
• Prepares medical records for facsimile or mail related to travel, transplant, disability and others.
• Coordinates transfer placements and confirmations along with Clinical Manager.
• Confirms admissions paperwork is completed and sent to designated department(s).
• Assist with medical appointment referrals and scheduling.
• Assist with transportation coordination and referrals.
• Ensures data entry has been completed for Crown Web.

Skills

Office procedures

MS Office

Adaptability

Communication

Organization

Multitasking

Customer service

Phone etiquette

Education

High School Diploma or GED

Job description

Fresenius Medical Care is seeking a secretary/receptionist to support a clinical front desk in a busy outpatient setting. You will greet patients, route calls, manage scheduling, and maintain confidential records with professional decorum.

The role emphasizes patient engagement, data entry, and coordination with multiple departments to ensure smooth clinic operations. A high school diploma and basic computer skills are required.