Healthcare Financial Navigator

Eskenazi Health; Indianapolis (IN); On-site; USD 42,000 - 64,000; Full time

Job summary

Eskenazi Health in Indianapolis seeks a Financial Counselor to assist customers with information needed to secure verifications from Work One, banks, insurers, and government agencies. You will explain payer programs and determine eligibility through interviews, ensuring timely submission of required documents.

The role requires strong math, knowledge of CMS/FSSA rules, and the ability to work in a fast-paced hospital setting while maintaining HIPAA confidentiality.

Qualifications

• Associates Degree, Bachelor's degree preferred or 2 years of experience in financial counseling, insurance verification, credit, collection and billing, including pre-admissions and admission registration, preferably in a hospital setting
• High School Diploma or GED required
• Bilingual in English/Spanish is a plus
• Indiana Navigators Certification within 45 days of hire

Responsibilities

• Accept daily assigned customer referrals in management designated systems to determine customers to be screened/interviewed
• Assist walk-in customers as they present
• Explain available payer programs and benefits to customers
• Interview/screen customers for all potential payer programs
• Complete timely submission of documentation and application in management designated system(s)
• Document and update application status in management designated system(s)
• Maintain confidentiality of patient health information in compliance with HIPAA regulations
• Contact patients by phone, correspondence, or home visit to secure necessary documentation
• Monitor progress of applications to ensure processing timelines are met
• Attend interviews with payer program representatives for those unable to participate
• Update management systems with eligibility determinations and EMR updates
• Mentor peers and provide training as needed
• Meet productivity and quality requirements

Skills

Eligibility policy knowledge

Medical terminology

Insurance calculation

Customer service

Education

Associates degree

Bachelor's degree preferred

Tools

Microsoft Office

EMR systems

Job description

Eskenazi Health in Indianapolis seeks a Financial Counselor to assist customers with information needed to secure verifications from Work One, banks, insurers, and government agencies. You will explain payer programs and determine eligibility through interviews, ensuring timely submission of required documents.

The role requires strong math, knowledge of CMS/FSSA rules, and the ability to work in a fast-paced hospital setting while maintaining HIPAA confidentiality.