Healthcare Equipment Customer Care Specialist

US Med-Equip; Buffalo (NY); On-site; USD 35,000 - 52,000; Full time

Job summary

US Med-Equip in Buffalo, NY is seeking a Customer Service Representative to support hospital partners by coordinating equipment orders and deliveries. You will work with operations and the sales team to ensure timely, accurate service and maintain strong relationships with healthcare facilities.

The role requires high school education, a valid driver’s license, and DOT certification. Strong communication and English literacy are essential for success in this on-site position.

Qualifications

• High school diploma or equivalent is required.
• Valid driver’s license with good driving record for the past 3 years.
• DOT certification/physical is required.
• Ability to communicate effectively with hospital partners.
• Able to read and write in English and perform math calculations.

Responsibilities

• Load, secure, and transport medical equipment to healthcare facilities.
• Safely drive and maintain company vehicles.
• Assist in service, shipping, and receiving at branch warehouse.
• Provide professional customer service to hospital contacts.
• Maintain a neat appearance and wear company uniform.
• Adhere to operations processes and quality management standards.
• Coordinate daily with local sales and team on orders and deliveries.
• Participate in business planning and professional development sessions.
• All other duties as assigned.

Skills

Customer service

Portal usage

Shift flexibility

English literacy

Independent worker

Communication

Lifting 75 lbs

DOT certification

Education

High School Diploma or equivalent

Job description

US Med-Equip in Buffalo, NY is seeking a Customer Service Representative to support hospital partners by coordinating equipment orders and deliveries. You will work with operations and the sales team to ensure timely, accurate service and maintain strong relationships with healthcare facilities.

The role requires high school education, a valid driver’s license, and DOT certification. Strong communication and English literacy are essential for success in this on-site position.