Healthcare EMR Support Engineer

Archer; Nashville (TN); On-site; USD 70,000 - 90,000; Full time

Job summary

Archer collaborates with Oracle to support the Oracle Health EMR suite. The role focuses on post-sales support, troubleshooting, and ensuring high client satisfaction for healthcare clients.

You will be the primary contact for customers, collaborating across internal teams to resolve complex issues and maintain system performance. Onsite presence is required three days per week in hub locations.

Qualifications

• 4+ years of experience in customer support, technical support, or healthcare-related roles.
• Bachelor’s degree in Information Technology, Computer Science, Information Systems, or related field (or equivalent experience).
• Experience with troubleshooting, help desk environments, or ticketing systems.

Responsibilities

• Investigate and resolve client issues by analyzing front-end applications and testing workflows.
• Back-end troubleshooting including logs, database queries, and server cycling.
• Respond to customer inquiries via phone, email, and messaging platforms.
• Collaborate cross-functionally to resolve complex or critical issues.
• Document troubleshooting steps and knowledge articles throughout the lifecycle of an issue.
• Prioritize workload to meet service levels and client needs.
• Provide guidance to internal stakeholders on escalated situations.
• Share knowledge and support peers in a collaborative team environment.
• Participate in after-hours, weekend, and holiday on-call rotations.

Skills

Customer service

Technical support

Troubleshooting

Onsite work

Security clearance

SQL basics

Education

Bachelor's degree in Information Technology

Bachelor's degree in Computer Science

Related field or equivalent experience

Tools

SQL

Job description

Archer collaborates with Oracle to support the Oracle Health EMR suite. The role focuses on post-sales support, troubleshooting, and ensuring high client satisfaction for healthcare clients.

You will be the primary contact for customers, collaborating across internal teams to resolve complex issues and maintain system performance. Onsite presence is required three days per week in hub locations.