Healthcare DME CSR — Patient Support & Billing

Corner-Home-Medical; Shady Oak Mobile Park (MN); In loco; USD 23.000 - 25.000; Tempo pieno

Descrizione del lavoro

Corner Home Medical is seeking a Customer Service Representative to join a fast-paced, patient-focused healthcare team in St Cloud, MN. This role involves handling customer interactions, order processing, and insurance verification in the durable medical equipment field.

Previous healthcare or medical office experience is a plus; training is provided. Strong communication, data entry accuracy, and ability to multitask are essential in this role.

Competenze

• High school diploma or equivalent is required.
• Healthcare or medical office experience is a plus.
• Knowledge of medical terminology, insurance billing, or DME equipment is helpful but not required.
• Experience with Brightree software is preferred; training is available.
• Strong written and verbal communication skills.
• Excellent phone etiquette and professional customer interaction skills.

Mansioni

• Provide excellent customer service through phone, email, and in-person interactions.
• Take customer orders and accurately enter information into the computer system.
• Assist walk-in customers with product questions, retail sales, and order support.
• Initiate insurance verification and collect required insurance information.
• Prepare billing documentation including CMNs, waivers, and required forms.
• Maintain confidentiality and communicate professionally with customers and referral sources.
• Balance the daily till and assist with deposit preparation as needed.
• Support inventory management and maintain a clean, organized retail environment.
• Participate in company training, in-services, and on-call duties as required.
• Perform additional duties as assigned by branch management.

Conoscenze

Customer service

Healthcare experience

Insurance billing

Medical terminology

DME equipment

Brightree

Data entry

Formazione

High school diploma or equivalent

Strumenti

Brightree software

Descrizione del lavoro

Corner Home Medical is seeking a Customer Service Representative to join a fast-paced, patient-focused healthcare team in St Cloud, MN. This role involves handling customer interactions, order processing, and insurance verification in the durable medical equipment field.

Previous healthcare or medical office experience is a plus; training is provided. Strong communication, data entry accuracy, and ability to multitask are essential in this role.