Healthcare Dispatch Specialist — STAT & Scheduling

Diamond Medical Laboratories; Owings Mills (MD); On-site; USD 25,000 - 39,000; Full time

Job summary

Diamond Medical Laboratories is seeking a detail-oriented Medical Dispatcher to support our healthcare operations in an office setting. You will manage incoming calls, schedule home visits, dispatch services, and coordinate communications between patients, couriers, and providers.

This role requires organization, accuracy, and the ability to multitask in a busy environment. Responsibilities include answering calls, patient scheduling, data entry into the EMR, STAT tracking, capturing dispatch

Qualifications

• Minimum of 1 year of medical experience.
• Strong customer service and communication skills.
• Proficiency with computers and data entry.
• Excellent phone etiquette and organizational abilities.
• Ability to multitask and prioritize in a fast-paced environment.

Responsibilities

• Answer Incoming Calls: Assist callers with inquiries, including taking STAT information, sending reports, and responding to general questions.
• Patient Scheduling: Contact patients to schedule home call appointments.
• Data Entry & System Management: Enter STATs and home calls into the system while ensuring accuracy.
• Monitor & Track STAT Requests: Input STAT information into spreadsheets, dispatch STAT calls, and track their progress in real time.
• Daily STAT Verification: Research and confirm that all STATs are correctly entered into the EMR system.
• Time Documentation: Record dispatch and arrival times for all STAT calls.
• Requisition Management: Enter requisitions into the EMR system and create new patient accounts as needed.
• Critical Reporting: Call facilities to report critical lab results promptly.
• Courier Dispatching: Assign and schedule pickups for COVID-19 and other specimen collection tasks.
• Scanning & Documentation: Scan requisitions and billing information for record-keeping.
• Task Completion Oversight: Ensure that all home calls and STATs are assigned and completed in a timely manner.
• Other Duties as Assigned.

Skills

Customer service

Data entry

Phone etiquette

Medical experience

Multitasking

Detail oriented

Job description

Diamond Medical Laboratories is seeking a detail-oriented Medical Dispatcher to support our healthcare operations in an office setting. You will manage incoming calls, schedule home visits, dispatch services, and coordinate communications between patients, couriers, and providers.

This role requires organization, accuracy, and the ability to multitask in a busy environment. Responsibilities include answering calls, patient scheduling, data entry into the EMR, STAT tracking, capturing dispatch