Medical Dispatcher 12pm -8pm

Diamond Medical Laboratories; Owings Mills (MD); On-site; USD 25,000 - 39,000; Full time

Job summary

Diamond Medical Laboratories is seeking a detail-oriented Medical Dispatcher to support our healthcare operations in an office setting. You will manage incoming calls, schedule home visits, dispatch services, and coordinate communications between patients, couriers, and providers.

This role requires organization, accuracy, and the ability to multitask in a busy environment. Responsibilities include answering calls, patient scheduling, data entry into the EMR, STAT tracking, capturing dispatch

Qualifications

• Minimum of 1 year of medical experience.
• Strong customer service and communication skills.
• Proficiency with computers and data entry.
• Excellent phone etiquette and organizational abilities.
• Ability to multitask and prioritize in a fast-paced environment.

Responsibilities

• Answer Incoming Calls: Assist callers with inquiries, including taking STAT information, sending reports, and responding to general questions.
• Patient Scheduling: Contact patients to schedule home call appointments.
• Data Entry & System Management: Enter STATs and home calls into the system while ensuring accuracy.
• Monitor & Track STAT Requests: Input STAT information into spreadsheets, dispatch STAT calls, and track their progress in real time.
• Daily STAT Verification: Research and confirm that all STATs are correctly entered into the EMR system.
• Time Documentation: Record dispatch and arrival times for all STAT calls.
• Requisition Management: Enter requisitions into the EMR system and create new patient accounts as needed.
• Critical Reporting: Call facilities to report critical lab results promptly.
• Courier Dispatching: Assign and schedule pickups for COVID-19 and other specimen collection tasks.
• Scanning & Documentation: Scan requisitions and billing information for record-keeping.
• Task Completion Oversight: Ensure that all home calls and STATs are assigned and completed in a timely manner.
• Other Duties as Assigned.

Skills

Customer service

Data entry

Phone etiquette

Medical experience

Multitasking

Detail oriented

Job description

Job Title: Medical Dispatcher
Location: Office
Employment Type: Full-Time

Position Summary

We are seeking a detail-oriented and customer-focused Medical Dispatcher to support our team by managing incoming calls, scheduling appointments, dispatching services, and ensuring efficient communication between patients, couriers, and healthcare providers. This role requires strong organizational skills, attention to detail, and the ability to multitask in a fast-paced environment.

Job Responsibilities

• Answer Incoming Calls: Assist callers with inquiries, including taking STAT information, sending reports, and responding to general questions.
• Patient Scheduling: Contact patients to schedule home call appointments.
• Data Entry & System Management: Enter STATs and home calls into the system while ensuring accuracy.
• Monitor & Track STAT Requests: Input STAT information into spreadsheets, dispatch STAT calls, and track their progress in real time.
• Daily STAT Verification: Research and confirm that all STATs are correctly entered into the EMR system.
• Time Documentation: Record dispatch and arrival times for all STAT calls.
• Requisition Management: Enter requisitions into the EMR system and create new patient accounts as needed.
• Critical Reporting: Call facilities to report critical lab results promptly.
• Courier Dispatching: Assign and schedule pickups for COVID-19 and other specimen collection tasks.
• Scanning & Documentation: Scan requisitions and billing information for record-keeping.
• Task Completion Oversight: Ensure that all home calls and STATs are assigned and completed in a timely manner.
• Other Duties as Assigned.

Required Skills & Qualifications

• Strong customer service skills.
• Proficiency in computer systems and data entry.
• Excellent phone etiquette and communication skills.
• At least one year of medical experience is required.
• Ability to multitask and prioritize tasks effectively.
• Strong attention to detail and organizational skills.

This position offers flexibility while playing a vital role in our healthcare dispatch operations.