EMS Dispatch Specialist – Critical Call Center Pro

Priority Ondemand; Lakewood, Old Hickory (TN, TN); On-site; USD 20,664,000 - 30,307,000; Full time

Job summary

Priority Ondemand in Lakewood, TN is seeking a Dispatch Call Taker to answer calls, classify emergencies, input data into CAD, and coordinate with crews. You will communicate clearly via radios and phones while adhering to company procedures and HIPAA guidelines.

The role requires staying composed under pressure, accurate data entry, and knowledge of local geography to support fast, safe patient transport and efficient dispatch operations.

Qualifications

• Must possess high integrity and responsibility.
• Currently licensed/certified by state agencies or willing to obtain.
• EMD certification by MPDS or similar; willing to be licensed.
• Ability to work effectively with minimal supervision, using good judgment.
• Ability to work in a fast paced, high-pressure environment.

Responsibilities

• Answer phones in the dispatch center and input run data.
• Determine emergent vs non-emergent calls per protocol.
• Broadcast orders to crews and operate radios/phones/computers.
• Maintain security and privacy of patient information per HIPAA and laws.
• Assist with daily center operations and housekeeping to keep the area clean.

Skills

Phone handling

Emergency Medical Dispatch

Map reading

Typing speed

Attention to detail

Tools

Computer Aided Dispatch

Radio systems

Phone system

Job description

Priority Ondemand in Lakewood, TN is seeking a Dispatch Call Taker to answer calls, classify emergencies, input data into CAD, and coordinate with crews. You will communicate clearly via radios and phones while adhering to company procedures and HIPAA guidelines.

The role requires staying composed under pressure, accurate data entry, and knowledge of local geography to support fast, safe patient transport and efficient dispatch operations.