Healthcare Desktop Support Technician — Tier II

Phelps Health; Rolla (MO); On-site; USD 42,000 - 62,000; Full time

Job summary

Phelps Health is seeking a Desktop Support Analyst to provide Tier II hardware and software support for desktops, laptops, printers, mobile devices, and peripherals at our Rolla campus in Missouri.

In this role you will coordinate with Help Desk, document tickets, assist with deployments, updates, and troubleshooting, and participate in ongoing education to earn certifications. Strong communication and teamwork are essential.

Qualifications

• Two years' experience with desktop/laptop/mobile device software and hardware preferred.
• High School diploma or equivalent required.
• Certifications such as CompTIA A+, Net+, Microsoft preferred.

Responsibilities

• Coordinates with Help Desk to complete work according to ticket priority.
• Maintains ticket documentation and communicates with end users to ensure SLAs.
• Builds, deploys, supports, upgrades and maintains end user computer equipment and peripherals.
• Installs, tests, troubleshoots, and maintains approved software.
• Provides after-hours on-call support as per department policy.

Skills

Desktop support

Troubleshooting

End-user communication

Team collaboration

Education

High School diploma or equivalent

CompTIA A+

Network+ Certification

Microsoft Certification

Tools

Windows OS

Printer/Scanner support

Mobile devices

Job description

Phelps Health is seeking a Desktop Support Analyst to provide Tier II hardware and software support for desktops, laptops, printers, mobile devices, and peripherals at our Rolla campus in Missouri.

In this role you will coordinate with Help Desk, document tickets, assist with deployments, updates, and troubleshooting, and participate in ongoing education to earn certifications. Strong communication and teamwork are essential.