IT Technical Support Intern

LE01 Phelps County Regional Medical Center; United States; On-site; Full time

Job description

General Summary

Phelps Health is a 2000-employee-strong hospital and healthcare system serving the heart of small-town Missouri. No matter where you start with us, we’re committed to taking our team to the top. If you’re ready for the challenge of providing life-saving care or supporting those who do, read on to find your fit in the Phelps Health family. The IT Technical Support Intern role provides hand-on experience supporting IT operations, troubleshooting technical issues, and assisting with projects in a fast-paced healthcare IT environment. This role involves direct interaction with clinical and administrative staff, gathering feedback on technical issues, and contributing to the efficient resolution of those issues.

Essential Duties and Responsibilities

• Conduct regular rounds on hospital floors to engage with end-users, identify technical issues, and gather detailed information about their concerns.
• Accurately log and document all reported technical issues in the IT ticketing system, ensuring clear and concise descriptions for efficient resolution.
• Assist in triaging incoming support requests and effectively communicate issue details to the appropriate IT team members for resolution.
• Contribute to the planning and execution of the Windows 11 upgrade project, including assisting with software deployments, user training, and troubleshooting.
• Work alongside experienced IT technicians to troubleshoot hardware and software issues, gaining practical experience in problem resolution.
• Assist with various IT initiatives and projects as assigned, contributing to the team's overall goals and objectives.
• Contribute to the development and maintenance of the IT knowledge base by documenting common issues and solutions, improving future support efficiency.

Education

High School Diploma Currently enrolled in a relevant program. Pursuing an associate's or bachelor's degree in Information Technology, Computer Science, or a related field. Pursuing a technical certificate program focusing on IT support are also considered.

Work Experience

Coursework or personal experience demonstrating a foundational understanding of computer hardware, software, networking, and operating systems (especially Windows). Any experience in customer service, whether in retail, food service, or other settings, is preferred.

Mental/Physical Requirements

Considerable mental concentration for sustained periods of time with frequent interruptions. Moderate lifting (25 lbs.) required. Standing, sitting, walking, stooping, bending, and reaching required in the course of transporting and installing hardware.

Working Conditions

Office conditions with moderate noise and distractions. Possible eye strain or other discomfort from constant use of computer screens. May be required to work at other than routine scheduled times during implementation periods and while resolving technical issues.

At Phelps Health, we think we have a better team, benefits, and opportunities for growth than anyone else around, and we invite you to see for yourself! Phelps Health serves over 200,000 residents in south-central Missouri. Phelps Health is county-owned, non-tax supported and is overseen by a five-member elected board. Phelps Health employs more than 1,900 people, including 100-plus providers. Phelps Health, which includes a hospital licensed for 240 patient beds, serves a six-county area, with its main campus and several clinics located in Rolla, Missouri. Phelps Health also has clinics in Salem, St. James, Vienna and Waynesville, Missouri.