Desktop Support Analyst

Phelps Health; Rolla (MO); On-site; USD 42,000 - 62,000; Full time

Job summary

Phelps Health is seeking a Desktop Support Analyst to provide Tier II hardware and software support for desktops, laptops, printers, mobile devices, and peripherals at our Rolla campus in Missouri.

In this role you will coordinate with Help Desk, document tickets, assist with deployments, updates, and troubleshooting, and participate in ongoing education to earn certifications. Strong communication and teamwork are essential.

Qualifications

• Two years' experience with desktop/laptop/mobile device software and hardware preferred.
• High School diploma or equivalent required.
• Certifications such as CompTIA A+, Net+, Microsoft preferred.

Responsibilities

• Coordinates with Help Desk to complete work according to ticket priority.
• Maintains ticket documentation and communicates with end users to ensure SLAs.
• Builds, deploys, supports, upgrades and maintains end user computer equipment and peripherals.
• Installs, tests, troubleshoots, and maintains approved software.
• Provides after-hours on-call support as per department policy.

Skills

Desktop support

Troubleshooting

End-user communication

Team collaboration

Education

High School diploma or equivalent

CompTIA A+

Network+ Certification

Microsoft Certification

Tools

Windows OS

Printer/Scanner support

Mobile devices

Job description

Phelps Health is a 2000-employee-strong hospital and healthcare system serving the heart of small-town Missouri. No matter where you start with us, we’re committed to taking our team to the top. If you’re ready for the challenge of providing life‑saving care or supporting those who do, read on to find your fit in the Phelps Health family.

General Summary

The Desktop Support Analyst liaises between Information Technologies and user department(s), providing Tier II hardware and software support for Phelps Health desktops, laptops, print devices, mobile devices, peripherals and software.

Essential Duties and Responsibilities

• Coordinates with Help Desk and other IT analysts to complete work as assigned through the IT ticketing system according to ticket priority.
• Maintains detailed ticket documentation and communicates with end users during ticket completion to ensure service level agreements.
• Builds, deploys, supports, upgrades, repairs and maintains end user computer equipment including desktops, laptops, printers, scanners, audiovisual equipment, mobile devices, and other devices including all peripheral equipment attached to them.
• Adheres to inventory and asset tracking standards and policies.
• Installs, tests, troubleshoots, and maintains approved software.
• Maintains and updates associated documentation and user guides.
• Provides after hours on-call support as detailed in department policy.
• Assists and communicates with co-workers and team members in troubleshooting, project tasks, mentoring, and cross training.
• Participates in ongoing educational opportunities (i.e., pursuing certifications or degrees, reading professional publications, and participating in professional organizations).
• Completes related tasks and duties as assigned.

Education

• High School diploma or equivalent required.

Work Experience

• Two years' experience with specific emphasis of desktop/laptop/mobile device software and hardware, operating systems, and network connectivity preferred.

Certification/License

Certification in at least one of the following professions preferred: Comptia A+, Net+, Microsoft, Networking Technologies, Cybersecurity.

Mental/Physical Requirements

Considerable mental concentration for sustained periods of time with frequent interruptions. Moderate lifting (25 lbs.) required. Standing, sitting, walking, stooping, bending, and reaching required in the course of transporting and installing hardware.

Working Conditions

Office conditions with moderate noise and distractions. Possible eye strain or other discomfort from constant use of computer screens. May be required to work at other than routine scheduled times during implementation periods and while resolving technical issues.

At Phelps Health, we think we have a better team, benefits, and opportunities for growth than anyone else around, and we invite you to see for yourself!

Phelps Health serves over 200,000 residents in south-central Missouri.

Phelps Health is county-owned, non-tax supported and is overseen by a five-member elected board.

Phelps Health employs more than 1,900 people, including 100-plus providers.

Phelps Health, which includes a hospital licensed for 240 patient beds, serves a six-county area, with its main campus and several clinics located in Rolla, Missouri.

Phelps Health also has clinics in Salem, St. James, Vienna and Waynesville, Missouri.