Healthcare Desktop Support Technician – Remote IT Help

Saint Peter’s Healthcare System; New Brunswick (NJ); On-site; USD 57,000 - 92,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) match

Tuition assistance

Free onsite parking

Job summary

Saint Peter’s Healthcare System is seeking a Desktop Support Technician to assist hospital staff with computer-related issues, install and maintain hardware/software, monitor backups, and troubleshoot promptly. The role encompasses remote desktop support, software licensing questions, and user education to ensure smooth IT operations.

The incumbent will stay current with evolving technology, collaborate with IT management, and participate in ongoing training to keep the hospital’s IT

Qualifications

• Strong problem-solving skills and a passion for staying current with technology.
• Excellent communication and interpersonal skills to assist users effectively with proven ability to work collaboratively in a team environment.
• Experience with Windows OS and Mac OS, including installation, configuration, and troubleshooting.
• Proficiency in troubleshooting, repairing, and maintaining desktop hardware components, including CPUs, RAM, hard drives, and peripherals.
• Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are a plus.

Responsibilities

• Provide expert network and computer support, assisting hospital staff with computer-related issues, installing, and maintaining hardware and software, monitoring network traffic, overseeing automatic backups, and analyzing and troubleshooting problems promptly.
• Install, configure, and troubleshoot software applications, including Microsoft Office Suite and various productivity tools. Provide remote desktop support using remote desktop tools and techniques to end users.
• Support a range of software applications, including Windows Operating System, Novell Software, Microsoft Office Software, and other approved IT applications. Responds to inquiries about the software applications it supports and offers assistance. Contributes to the licensing of software products.
• Provide timely solutions to user requests for assistance with personal computer hardware issues. Point users in the direction of the best course of action if problems are outside the IT department's purview. Keep thorough records of user assistance requests and periodically evaluate them to determine the need to improve education and training.
• Collaborate closely with IT management and immediately alerts them to any potential problems encountered while completing assignments. Technology Awareness and Education: Keep abreast of quickly evolving technological trends to guarantee the hospital's IT infrastructure is cutting-edge and secure. Attends educational programs and training sessions to expand knowledge of technological breakthroughs. Keeps up with new technological trends by consulting a variety of sources, such as trade periodicals and websites.

Skills

Problem solving

Networking basics

Communication skills

Windows OS

Mac OS

Desktop hardware

IT certifications

Job description

Saint Peter’s Healthcare System is seeking a Desktop Support Technician to assist hospital staff with computer-related issues, install and maintain hardware/software, monitor backups, and troubleshoot promptly. The role encompasses remote desktop support, software licensing questions, and user education to ensure smooth IT operations.

The incumbent will stay current with evolving technology, collaborate with IT management, and participate in ongoing training to keep the hospital’s IT