Desktop Support Technician

Saint Peters Healthcare System; New Brunswick (NJ); Presencial; USD 57.000 - 92.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

401(k) match

Tuition assistance

Descripción de la vacante

Saint Peter's Health System seeks a Desktop Support Technician to deliver expert end-user support across clinical and administrative teams. You will install, configure, and maintain desktop hardware and software, resolve incidents promptly, and help keep systems secure and up-to-date.

The role requires solid knowledge of Windows and Mac OS, basic networking, and experience with remote desktop tools. You will document issues and collaborate with IT management while pursuing ongoing training to

Formación

• Strong problem-solving and collaboration abilities.
• Basic networking concepts including TCP/IP, DNS, DHCP, and Wi‑Fi.
• Experience with Windows and Mac OS installations, configuration and troubleshooting.
• Desktop hardware troubleshooting such as CPUs, RAM, drives and peripherals.

Responsabilidades

• Provide expert end-user support for staff and troubleshoot hardware/software issues.
• Install, configure, and maintain desktops; assist with backups and security updates.
• Offer remote desktop support and document user requests for trend analysis.
• Collaborate with IT management and stay current with technology trends.

Conocimientos

Problem solving

Networking basics

Windows OS

Mac OS

Hardware troubleshooting

Communication

Teamwork

Educación

Certifications

Herramientas

Remote desktop tools

Descripción del empleo

Desktop Support Technician
SPHS-Info Tech-Infrastructure

The Desktop Support Technician will:

• Provide expert network and computer support, assisting hospital staff with computer-related issues, installing, and maintaining hardware and software, monitoring network traffic, overseeing automatic backups, and analyzing and troubleshooting problems promptly.
• Install, configure, and troubleshoot software applications, including Microsoft Office Suite and various productivity tools.
  Provide remote desktop support using remote desktop tools and techniques to end users.
• Support a range of software applications, including Windows Operating System, Novell Software, Microsoft Office Software, and other approved IT applications. Responds to inquiries about the software applications it supports and offers assistance. Contributes to the licensing of software products.
• Provide timely solutions to user requests for assistance with personal computer hardware issues. Point users in the direction of the best course of action if problems are outside the IT department's purview. Keep thorough records of user assistance requests and periodically evaluate them to determine the need to improve education and training.
• Collaborate closely with IT management and immediately alerts them to any potential problems encountered while completing assignments.
  Technology Awareness and Education: Keep abreast of quickly evolving technological trends to guarantee the hospital's IT infrastructure is cutting-edge and secure. Attends educational programs and training sessions to expand knowledge of technological breakthroughs. Keeps up with new technological trends by consulting a variety of sources, such as trade periodicals and websites.

Requirements:

• Strong problem-solving skills and a passion for staying current with technology. Basic understanding of networking concepts, including TCP/IP, DNS, DHCP, and Wi-Fi configuration.
• Excellent communication and interpersonal skills to assist users effectively with proven ability to work collaboratively in a team environment.
  Experience with Windows OS and Mac OS, including installation, configuration, and troubleshooting.
• Proficiency in troubleshooting, repairing, and maintaining desktop hardware components, including CPUs, RAM, hard drives, and peripherals.
• Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are a plus.

Salary Range:57,450.00 - 91,936.00 USD

We offer competitive base rates that are determined by many factors, including job-related work experience, internal equity, and industry-specific market data. In addition to base salary, some positions may be eligible for clinical certification pay and shift differentials.

The salary range listed for exempt positions reflects full-time compensation and will be prorated based on employment status.

Saint Peter's offers a robust benefits program to eligible employees that will support you and your family in working toward achieving and maintaining secure, healthy lives now and into the future. Benefits include medical, dental, and vision insurance; savings accounts, voluntary benefits, wellness programs and discounts, paid life insurance, generous 401(k) match, adoption assistance, back-up daycare, free onsite parking, and recognition rewards.

You can take your career to the next level by participating in either a fully paid tuition program or our generous tuition assistance program. Learn more about our benefits by visiting our site at Saint Peter's.