Healthcare Data Entry & Call Center Specialist

Spectraforce Technologies; Plano (TX); Hybrid; USD 38,000 - 52,000; Full time

Job summary

Spectraforce Technologies is seeking a Customer Service Representative in Plano, TX, offering hybrid work. The role supports daily operations through precise data entry and high-quality customer service, handling inbound calls and assisting offices with case inquiries.

The ideal candidate will have a high school diploma, strong attention to detail, and proficiency with Microsoft Office; healthcare or customer service experience is preferred.

Qualifications

• High school diploma or equivalent required; healthcare or customer service background preferred.
• Strong attention to detail for accurate data entry and records.
• Excellent verbal and written communication with providers, staff, and patients.
• Ability to multitask in a fast-paced environment and manage competing priorities.
• Experience navigating electronic databases and Microsoft Office applications.

Responsibilities

• Manage inbound calls from providers, office staff, and patients in a professional, courteous manner.
• Assist callers with case status updates, submission requirements, product or process questions, and portal-related support.
• Document all call interactions accurately and thoroughly.
• Accurately enter, update, and maintain patient and case information in internal systems.
• Collaborate with clinical intake, authorization, and operations teams to resolve data discrepancies.

Skills

Attention to detail

Verbal and written communication

Multitasking

Data entry

Microsoft Office

Problem solving

Education

High school diploma or equivalent

Tools

Salesforce

CRM/EMR platforms

MS Word

MS Excel

Data management tools

Job description

Spectraforce Technologies is seeking a Customer Service Representative in Plano, TX, offering hybrid work. The role supports daily operations through precise data entry and high-quality customer service, handling inbound calls and assisting offices with case inquiries.

The ideal candidate will have a high school diploma, strong attention to detail, and proficiency with Microsoft Office; healthcare or customer service experience is preferred.