Customer Service Representative

Firstsource; Dallas, Northern (TX, KY); Hybrid; USD 19,000 - 22,000; Full time

Job summary

Firstsource is seeking a Customer Service Representative in Dallas, TX to handle outbound calls, document transactions in our host system, and maintain strict adherence to scheduled shifts. This is a full-time remote-friendly role requiring a high school diploma and at least one year of call center experience, plus healthcare claims exposure; you’ll follow regulatory guidelines and protect PHI.

We offer a dynamic environment within a leading BPM services provider serving Fortune 500 brands with

Qualifications

• High School diploma or GED required.
• 1 year call center experience.
• Six months healthcare claims experience.

Responsibilities

• Conduct outbound calls and campaigns as directed.
• Document all customer transactions in the host system.
• Adhere to scheduled shifts for optimal phone coverage.
• Ensure compliance with regulatory guidelines.
• Safeguard PHI in accordance with Information Security Policies.
• Follow safety guidelines per Illness and Injury Prevention Program.

Skills

Call Center Experience

Healthcare claims experience

Education

High School diploma or GED

Job description

Customer Service Representative

Date: Sep 19, 2026

Location: Dallas, Texas, US

Description

Work Location: Remote-

Job Type: Full-time

Pay:Starting Rate $14.00 per hour

Bilingual: $15.50 per hour

About Firstsource

Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes.

We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, India and Mexico. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals.

Our clientele includes Fortune 500 and FTSE 100 companies.

Job Description

Conduct outbound calls and/or campaigns when directed.

Thoroughly document all customer transactions in host system.

Adhere to scheduled shifts to ensure optimal phone coverage.

Ensure compliance to all regulatory guidelines.

Safeguard and secure all PHI from misuse in strict accordance with Information Security Policies and Procedures.

Follow safety guidelines outlined by Illness and Injury Prevention Program.

Specific qualifications for this medical role include:

• High School diploma or GED
• 1 Year Call Center Exp

Six months healthcare claims experience.

• Ability to read and interpret general business correspondence, procedure manuals, and specific plan documents
• Basic mathematical skills
• Intermediate typing skillsOther requirements include:Sitting for long periods of timeFlexibility of schedule especially when overtime is in placePrivate/secured room without distractionAbility to multitaskSpecific to processing: Able to look for data entry differences
• Following written directions (emails, SOP documents)
• Self-motivation
• Ability to prioritize work
• Thinking outside the box and making judgement calls
• Ability to adapt to change