Healthcare Data Client Success Manager - Payer Retrieval

Datavant; Santa Fe (NM); Hybrid; USD 108,000 - 130,000; Full time

Job summary

Datavant is seeking a Client Success Manager to oversee successful delivery of customer projects and ensure high-value outcomes. You will coordinate resources across data integrations, engineering, sales, and executive teams to drive retention and project success.

Ideal candidates bring 3–5 years in client success or account management, strong Excel and SQL skills, and deep healthcare knowledge. This hybrid role emphasizes collaboration, communication, and process improvement within a fast-paced

Qualifications

• 3-5 years of Client Success Account Management experience.
• Project management experience preferred.
• Bachelor's degree or equivalent work experience.
• Knowledge of healthcare industry, payment models, risk adjustment, medical coding, physician workflow, and/or electronic health record systems.
• Familiarity with Healthcare data systems, data formats and processes with the ability to converse at a technical level.
• Advanced Excel skills, some knowledge of sql queries preferred.
• Excellent written and oral communication skills.

Responsibilities

• Lead the Datavant relationship with the customer ensuring that they receive the best possible result delivery, service and support.
• Manage coordination, tracking and reporting of all things related to customer projects.
• Lead (coordinate, motivate and facilitate) the efforts of associated project resources working closely with all internal teams including: data integrations, coding management, engineering, sales, and executive teams.
• Ensure smooth communication channels between internal stakeholders via regular reporting and info sharing (daily/weekly/quarterly reports, meetings, status updates, etc.).
• Own customer operations project management processes, tools, reference materials and cross functional usage.
• Monitor project status and success throughout the entire project lifecycle.
• Identify, analyze and resolve customer problems as they arise; coordinating escalation and resolution with sales and other internal stakeholders.
• Prepare final reports and presentations for customers; calculate project results summaries, coordinate results delivery with the Sales team.
• Identify, define and execute process improvements in line with department needs and organizational goals.
• Partner with the engineering team to identify, prevent, and resolve software issues affecting customer projects.

Skills

Client Success

Account Management

Project management

Healthcare knowledge

Excel

SQL

Communication skills

Collaboration

Education

Bachelor's degree or equivalent work experience

Tools

Excel

SQL

Job description

Datavant is seeking a Client Success Manager to oversee successful delivery of customer projects and ensure high-value outcomes. You will coordinate resources across data integrations, engineering, sales, and executive teams to drive retention and project success.

Ideal candidates bring 3–5 years in client success or account management, strong Excel and SQL skills, and deep healthcare knowledge. This hybrid role emphasizes collaboration, communication, and process improvement within a fast-paced