Client Success Manager, Payer Data & Retrieval

Datavant; Trenton (NJ); On-site; USD 108,000 - 130,000; Full time

Job summary

Datavant is a data collaboration platform trusted for healthcare, enabling secure and actionable health data. Datavant’s Client Success Manager role drives successful completion of customer projects by coordinating internal resources and client stakeholders across data integrations, engineering, sales and leadership.

You will own the customer relationship, track progress, and streamline communications through regular reporting and status updates, while guiding teams to deliver outcomes and drive

Qualifications

• 3-5 years of Client Success Account Management experience
• Bachelor's degree or equivalent work experience
• Knowledge of healthcare industry, payment models, risk adjustment, medical coding, physician workflow, and/or electronic health record systems
• Familiarity with Healthcare data systems, data formats and processes with the ability to converse at a technical level
• Advanced Excel skills, some knowledge of sql queries preferred
• Excellent written and oral communication skills
• Strong bias for action and collaboration and well developed sense of urgency
• Detail oriented, self‑starter with proven track record of execution and results

Responsibilities

• Lead the Datavant relationship with the customer ensuring that they receive the best possible result delivery, service and support
• Manage coordination, tracking and reporting of all things related to customer projects
• Lead (coordinate, motivate and facilitate) the efforts of associated project resources working closely with all internal teams including: data integrations, coding management, engineering, sales, and executive teams
• Ensure smooth communication channels between internal stakeholders via regular reporting and info sharing
• Own customer operations project management processes, tools, reference materials and cross functional usage
• Monitor project status and success throughout the entire project lifecycle
• Identify, analyze and resolve customer problems as they arise; coordinating escalation and resolution with sales and other internal stakeholders
• Prepare final reports and presentations for customers; calculate project results summaries, coordinate results delivery with the Sales team
• Identify, define and execute process improvements in line with department needs and organizational goals
• Partner with the engineering team to identify, prevent, and resolve software issues affecting customer projects

Skills

Client Success

Account Management

Project Management

Communication

Cross-functional Collaboration

Data Analysis

Attention to Detail

Stakeholder Management

Education

Bachelor's degree or equivalent

Tools

Excel

SQL

Job description

Datavant is a data collaboration platform trusted for healthcare, enabling secure and actionable health data. Datavant’s Client Success Manager role drives successful completion of customer projects by coordinating internal resources and client stakeholders across data integrations, engineering, sales and leadership.

You will own the customer relationship, track progress, and streamline communications through regular reporting and status updates, while guiding teams to deliver outcomes and drive