Healthcare Data Client Success Lead

Datavant; Lansing (MI); On-site; USD 108,000 - 130,000; Full time

Job summary

Datavant is seeking a Client Success Manager to drive successful outcomes on customer projects, coordinating across internal teams to deliver high-quality results. You will manage communications, timelines, and stakeholder expectations, ensuring retention and project success.

Required are 3-5 years in client success/account management, healthcare knowledge, and advanced Excel with SQL familiarity. A Bachelor's degree or equivalent experience is essential, and strong presentation skills are

Qualifications

• 3-5 years of Client Success Account Management experience.
• Project management experience preferred.
• Bachelor's degree or equivalent work experience.
• Knowledge of healthcare industry, payment models, risk adjustment, medical coding, physician workflow, and/or electronic health record systems.
• Familiarity with Healthcare data systems, data formats and processes with the ability to converse at a technical level.
• Advanced Excel skills, some knowledge of sql queries preferred.
• Excellent written and oral communication skills.
• Strong bias for action and collaboration and well developed sense of urgency.
• Strong curiosity and ability to correlate data from many sources.
• Professional and respectful demeanor in a relaxed work environment.
• Detail oriented, self-starter with proven track record of execution and results.
• Team player with a desire to learn and take on new responsibilities in a fast paced, innovative environment.
• Advanced presentation skills; comfortable presenting to multiple audiences.
• Ability to establish rapport with multiple client stakeholders.
• Excellent meeting leadership skills, including meeting logistics, agendas, and meeting notes.
• Demonstrated ability to conceptualize, manage and prioritize multiple projects.

Responsibilities

• Lead the Datavant relationship with the customer ensuring optimal result delivery, service and support.
• Coordinate, track and report on all customer project activities.
• Lead cross-functional teams including data integrations, engineering, sales and executives.
• Maintain clear communication through regular reporting and status updates.
• Own customer operations project management processes, tools, and reference materials.
• Monitor project status and success across the lifecycle.
• Identify and resolve customer problems; coordinate escalation with Sales and internal teams.
• Prepare final reports and presentations; coordinate results delivery with Sales.
• Identify and implement process improvements aligned with department goals.
• Partner with engineering to identify, prevent, and resolve software issues affecting projects.

Skills

Client Success

Project management

Communication

Advanced Excel

SQL queries

Healthcare industry knowledge

Data interpretation

Problem-solving

Collaboration

Presentation skills

Education

Bachelor's degree or equivalent work experience

Tools

SQL queries

Job description

Datavant is seeking a Client Success Manager to drive successful outcomes on customer projects, coordinating across internal teams to deliver high-quality results. You will manage communications, timelines, and stakeholder expectations, ensuring retention and project success.

Required are 3-5 years in client success/account management, healthcare knowledge, and advanced Excel with SQL familiarity. A Bachelor's degree or equivalent experience is essential, and strong presentation skills are