Healthcare Data Client Success Manager

Datavant; Madison (WI); On-site; USD 108,000 - 130,000; Full time

Job summary

Datavant is seeking a Client Success Manager to drive successful delivery of healthcare-related projects. You will coordinate cross-functional teams, manage customer relationships, and ensure clear communication and reporting throughout the project lifecycle.

You will lead efforts across data integrations, engineering, and sales, delivering impactful risk adjustment projects while maintaining strong stakeholder engagement and process improvement.

Qualifications

• 3-5 years of Client Success Account Management experience
• Project management experience preferred
• Bachelor's degree or equivalent work experience
• Knowledge of healthcare industry, payment models, risk adjustment, medical coding, physician workflow, and/or electronic health record systems
• Familiarity with Healthcare data systems, data formats and processes with the ability to converse at a technical level
• Advanced Excel skills, some knowledge of sql queries preferred
• Excellent written and oral communication skills
• Strong bias for action and collaboration and well developed sense of urgency
• Strong curiosity and ability to correlate data from many sources
• Professional and respectful demeanor in a relaxed work environment
• Detail oriented, self-starter with proven track record of execution and results
• Team player with a desire to learn and take on new responsibilities in a fast paced, innovative environment
• Advanced presentation skills; comfortable presenting to multiple audiences
• Ability to establish rapport with multiple client stakeholders
• Excellent meeting leadership skills, including meeting logistics, agendas, and meeting notes
• Demonstrated ability to conceptualize, manage and prioritize multiple projects

Responsibilities

• Lead the Datavant relationship with the customer ensuring that they receive the best possible result delivery, service and support.
• Manage coordination, tracking and reporting of all things related to customer projects.
• Lead (coordinate, motivate and facilitate) the efforts of associated project resources working closely with all internal teams including: data integrations, coding management, engineering, sales, and executive teams.
• Ensure smooth communication channels between internal stakeholders via regular reporting and info sharing (daily/weekly/quarterly reports, meetings, status updates, etc.).
• Own customer operations project management processes, tools, reference materials and cross functional usage.
• Monitor project status and success throughout the entire project lifecycle.
• Identify, analyze and resolve customer problems as they arise; coordinating escalation and resolution with sales and other internal stakeholders.
• Prepare final reports and presentations for customers; calculate project results summaries, coordinate results delivery with the Sales team.
• Identify, define and execute process improvements in line with department needs and organizational goals.
• Partner with the engineering team to identify, prevent, and resolve software issues affecting customer projects.

Skills

Client success management

Project management

Excel

SQL queries

Communication skills

Attention to detail

Education

Bachelor's degree or equivalent

Tools

SQL

Job description

Datavant is seeking a Client Success Manager to drive successful delivery of healthcare-related projects. You will coordinate cross-functional teams, manage customer relationships, and ensure clear communication and reporting throughout the project lifecycle.

You will lead efforts across data integrations, engineering, and sales, delivering impactful risk adjustment projects while maintaining strong stakeholder engagement and process improvement.