Pharmacy Technician - Phone Support (Outbound)

Onco360; Louisville (KY); Remote; USD 24,000 - 34,000; Full time

Benefits offered by this job

401k with match

Paid Time Off

Tuition Reimbursement

Company benefits – life; disability

Floating Holiday

Referral Incentive

Job summary

Onco360 is seeking motivated candidates for full-time inbound phone support in Louisville, KY. The role starts with on-site training, then transitions to remote work. Shifts begin at 11:00 or 11:30am EST, with a $21/hour starting wage and a $3/hour weekend differential.

Benefits include 401k, PTO, holidays, tuition reimbursement, and insurance coverage. Qualified technicians may pursue CPhT credentials for bonuses.

Qualifications

• Interpersonal skills with patients and providers.
• Strong verbal and written communication.
• Excellent customer service mindset.
• Ability to meet deadlines and stay flexible.
• Strong organizational skills and attention to detail.
• Knowledge of medical terminology and pharmacy terminology.

Responsibilities

• Handle inbound phone inquiries from health care providers and patients.
• Coordinate medication refill deliveries with patients and physician offices.
• Work with insurance providers on claims and prior authorizations.
• Serve as the primary contact for calls to patients and physicians.

Skills

Interpersonal skills

Verbal communication

Written communication

Customer service

Time management

Organizational skills

Pharmacy terminology knowledge

Job description

Location: Louisville, KY

Job Id:5811

# of Openings:1

This is an excellent opportunity for professional growth! As our organization continues to expand and our employees develop and promote within, we currently haveFull Timepositions available on our phone support team.Please note, currently all of our available schedules begin at 11 or 11:30am EST.

Our specialty pharmacy is located inLouisville, KY. This is a remote opportunity, after onsite training period.

Starting salary from $21.00 an hour and up- w e also offer $3.00/HR shift differential for WEEKEND schedules.

Sign-On Bonus: $5,000 for employees starting before December 28th, 2026.

We offer quarterly incentive bonuses as well as a$500 bonus for technicians to obtain their CPhT and/or CPhT-ADV credentials.

We offer a variety of benefits including:

• 401k with a match
• Paid Time Off and Paid Holidays
• Tuition Reimbursement
• Company paid benefits – life; and short and long-term disability
• Floating Holiday
• Referral Incentive

As a member of our Inbound Phone Support team, you will:

• Assist health care providers and patients byphone; answering questions and requests.
• Communicate with patients and physician office staff to coordinate medication refill deliveries.
• Work with Insurance companies regarding rejected claims and prior authorizations.
• Serve as a primary contact for calls to patients and physicians.

To be successful in this role, you will need:

• Good interpersonal skills
• Excellent verbal, written and customer service skills
• Ability to work independently, meet deadlines and be flexible
• Good organizational skills and detail oriented
• Knowledge of medical terminology (including sig codes and Roman numeral), brand and generic names of medications and general pharmacy terminology
• Ability to perform tasks accurately and efficiently when inputting information
• Licensed/registered pharmacy technician or as required by state law