Healthcare Customer Support & Onboarding Specialist (On-Site)

Mark Cuban Cost Plus Drug Company; Dallas (TX); On-site; USD 34,000 - 39,000; Full time

Job summary

Mark Cuban Cost Plus Drug Company is seeking a Customer Support Representative to act as the primary liaison with hospitals, clinics and other healthcare providers. You will manage order processing, onboarding of new accounts, and accurate sales reporting in a fast-paced, regulated setting.

Ideal candidates will have excellent communication, strong attention to detail, and the ability to collaborate across Pharmacy, Sales, and Operations while maintaining high customer satisfaction.

Qualifications

• Education: High school diploma or equivalent; associate's or bachelor's preferred.
• Experience: Minimum of 2 years in customer service, preferably in healthcare or regulated environments.
• Communication: Excellent verbal and written communication.
• Organization: Strong organizational abilities and keen attention to detail.
• Technical: Proficient with Microsoft Office Suite and Google Workspace.
• Time management: Ability to multitask in a fast-paced setting.
• Problem solving: Analytical and proactive mindset.
• Teamwork: Able to work independently and as part of a team.

Responsibilities

• Process sales orders accurately through phone, email, fax, and online portals.
• Verify order details, pricing and shipping information for accuracy.
• Collaborate with pharmacy and shipping to ensure timely order fulfillment.
• Investigate and resolve order processing discrepancies.
• Respond promptly to customer inquiries via phone and email.
• Provide clear information about products and services.
• Escalate issues when needed and maintain documentation of interactions.
• Support new account onboarding and CRM data entry, plus assist in sales reporting and analysis.
• Coordinate with Sales, Pharmacy, QA and Accounting to ensure a smooth customer experience.

Skills

Communication

Organization

Time management

Problem solving

Teamwork

Education

High school diploma

Associate/Bachelor preferred

Tools

Microsoft Office

Google Workspace

Job description

Mark Cuban Cost Plus Drug Company is seeking a Customer Support Representative to act as the primary liaison with hospitals, clinics and other healthcare providers. You will manage order processing, onboarding of new accounts, and accurate sales reporting in a fast-paced, regulated setting.

Ideal candidates will have excellent communication, strong attention to detail, and the ability to collaborate across Pharmacy, Sales, and Operations while maintaining high customer satisfaction.