Customer Service Representative

Mark Cuban Cost Plus Drug Company; Dallas (TX); On-site; USD 34,000 - 39,000; Full time

Job summary

Mark Cuban Cost Plus Drug Company is seeking a Customer Support Representative to act as the primary liaison with hospitals, clinics and other healthcare providers. You will manage order processing, onboarding of new accounts, and accurate sales reporting in a fast-paced, regulated setting.

Ideal candidates will have excellent communication, strong attention to detail, and the ability to collaborate across Pharmacy, Sales, and Operations while maintaining high customer satisfaction.

Qualifications

• Education: High school diploma or equivalent; associate's or bachelor's preferred.
• Experience: Minimum of 2 years in customer service, preferably in healthcare or regulated environments.
• Communication: Excellent verbal and written communication.
• Organization: Strong organizational abilities and keen attention to detail.
• Technical: Proficient with Microsoft Office Suite and Google Workspace.
• Time management: Ability to multitask in a fast-paced setting.
• Problem solving: Analytical and proactive mindset.
• Teamwork: Able to work independently and as part of a team.

Responsibilities

• Process sales orders accurately through phone, email, fax, and online portals.
• Verify order details, pricing and shipping information for accuracy.
• Collaborate with pharmacy and shipping to ensure timely order fulfillment.
• Investigate and resolve order processing discrepancies.
• Respond promptly to customer inquiries via phone and email.
• Provide clear information about products and services.
• Escalate issues when needed and maintain documentation of interactions.
• Support new account onboarding and CRM data entry, plus assist in sales reporting and analysis.
• Coordinate with Sales, Pharmacy, QA and Accounting to ensure a smooth customer experience.

Skills

Communication

Organization

Time management

Problem solving

Teamwork

Education

High school diploma

Associate/Bachelor preferred

Tools

Microsoft Office

Google Workspace

Job description

Customer Service Representative

2 days ago Requisition ID: 1022

Salary Range: $25.00 To $28.00 Hourly

Customer Support Representative
DEPARTMENT:Office
REPORTS TO: Operations
EMPLOYEE STATUS: Non-Exempt
LOCATION: On-Site
WORK AVAILABLE: Full-Time

JOB SUMMARY:

The Customer Support Representative serves as the primary liaison between our organization and our valued customers, including hospitals, clinics, and other healthcare providers. This role is essential to ensuring seamless order processing, timely resolution of inquiries, efficient onboarding of new accounts, and accurate support for sales reporting. The ideal candidate will demonstrate exceptional communication skills, a strong dedication to customer satisfaction, and the ability to perform effectively in a fast-paced, highly regulated environment. Attention to detail, professionalism, and a proactive approach to problem-solving are key to success in this position.

DUTIES & RESPONSIBILITIES:

• Process sales orders accurately and efficiently through multiple channels, including phone, email, fax, and online portals.
• Verify order details, pricing, and shipping information to ensure accuracy.
• Collaborate with pharmacy and shipping departments to facilitate timely order fulfillment and delivery.
• Investigate and resolve discrepancies or issues related to order processing.

Customer Service & Communication

• Respond promptly and professionally to customer inquiries regarding products, services, order status, shipping, and billing via phone and email.
• Provide clear and accurate information, demonstrating a thorough understanding of company offerings.
• Address customer concerns with patience and a solution-oriented approach, escalating issues when necessary.
• Maintain comprehensive and accurate documentation of all customer interactions.

New Account Setup

• Support healthcare facilities and providers throughout the new account setup process, including collecting required documentation and completing necessary forms.
• Guide new customers through onboarding procedures, ensuring a smooth and informed transition.
• Accurately enter and maintain new account information in the CRM and other relevant systems.
• Assist in the preparation and maintenance of various sales-related reports, such as daily sales summaries, customer order histories, and product performance trends.
• Compile and organize data to support sales analysis and reporting needs as requested by management.
• Contribute to identifying and implementing process improvements related to sales data collection and reporting accuracy.

General Support

• Collaborate effectively with cross-functional teams, including Sales, Pharmacy, Quality Assurance, and Accounting to ensure seamless and positive customer experience.
• Maintain up-to-date knowledge of product offerings, industry regulations (e.g., 503B guidelines), and internal company policies.
• Participate in ongoing training and professional development initiatives to enhance skills and stay current with industry standards.
• Provide administrative support to the CEO and executive leadership, including appointment scheduling and office management tasks such as ordering supplies and maintaining common areas.
• Coordinate with office cleaning staff to ensure consistent and adequate service.
• Maintain a professional presence during standard office hours, including greeting guests and auditors upon arrival.
• Assist with general manufacturing operations as needed, supporting broader organizational goals.

EDUCATION AND EXPERIENCE:

• Education: High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.
• Experience: Minimum of 2 years in a customer service role, ideally within healthcare, pharmacy, or other highly regulated industries.
• Communication: Outstanding verbal and written communication skills, with the ability to convey information clearly and professionally.
• Organization & Detail Orientation: Strong organizational abilities and keen attention to detail.
• Technical Proficiency: Skilled in Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace (Docs, Sheets, Gmail).
• Time Management: Demonstrated ability to multitask, prioritize responsibilities, and manage time effectively in a fast-paced environment.
• Problem Solving: Proven analytical and problem-solving skills, with a proactive and customer-focused mindset.
• Teamwork & Independence: Capable of working both independently and collaboratively within a team setting.

ADDITIONAL QUALIFICATIONS (Optional)

• Prior experience in a 503B compounding pharmacy or familiarity with pharmacy operations is highly desirable.
• Proficiency with sales order entry systems and CRM software is highly preferred.

PHYSICAL REQUIREMENTS

• Must be able to sit for extended periods and effectively use a computer and telephone throughout the workday.