Customer Onboarding

Twinmed,-Llc.; Indianapolis (IN); Presencial; USD 50 000 - 75 000; Tempo integral

Resumo da oferta

Twinmed,-Llc. is seeking a Customer Onboarding Specialist to be the first point of contact for new clients in a medical supply distribution environment.

You will lead account setup, product education, and system integration to ensure a smooth onboarding experience. You will collaborate with sales, logistics, and customer service to ensure a seamless handoff from sales to delivery, while delivering demonstrations and tailored training to customers.

Qualificações

• Experience in customer onboarding, sales support, or account management in medical supply/healthcare preferred.
• Strong communication and interpersonal skills with ability to explain complex information clearly.
• Excellent organizational skills and attention to detail; able to adapt to changing priorities.

Responsabilidades

• Manage onboarding for new customers, including account setup, product education, and system integration.
• Serve as primary onboarding contact, providing guidance and support to new clients.
• Collaborate with sales, logistics, and customer service to ensure smooth transition from sales to delivery.
• Conduct product demonstrations and training tailored to customer needs.
• Gather and analyze customer feedback to improve onboarding procedures.

Conhecimentos

Onboarding experience

CRM proficiency

Healthcare knowledge

Communication

Ferramentas

CRM software

Descrição da oferta de emprego

Description

Customer Onboarding Specialist - Medical Supply Distributor

We are seeking a dedicated Customer Onboarding Specialist to join our dynamic team at a leading medical supply distribution company. This role offers an exciting opportunity to be the first point of contact for new clients, ensuring a smooth and efficient onboarding process that sets the foundation for long-term partnerships.

Key Responsibilities:

• Manage the onboarding process for new customers, including account setup, product education, and system integration
• Serve as the primary point of contact for new clients during the onboarding phase, providing exceptional support and guidance
• Collaborate with sales, logistics, and customer service teams to ensure seamless transition from sales to operational delivery
• Conduct product demonstrations and training sessions tailored to customer needs
• Gather and analyze customer feedback to improve onboarding procedures and enhance customer satisfaction
• Maintain accurate records of onboarding activities and customer interactions in CRM systems
• Assist in developing onboarding materials, guides, and resources to streamline the process

Skills and Qualifications:

• Proven experience in customer onboarding, sales support, or account management, preferably within the medical supply or healthcare industry
• Strong communication and interpersonal skills, with the ability to explain complex information clearly
• Excellent organizational skills and attention to detail
• Ability to work collaboratively across teams and adapt to changing priorities
• Proficiency in CRM software and Microsoft Office Suite
• Knowledge of medical supplies, healthcare regulations, and supply chain processes is a plus
• Customer-focused mindset with a proactive approach to problem-solving

Join our innovative team committed to improving healthcare delivery through reliable supply solutions. We offer a collaborative work environment, opportunities for professional growth, and comprehensive benefits to support your success.