Healthcare Customer Support & Compliance Specialist

Lincare-085e31c; Grand Rapids (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and eye

Paid time off

Retirement savings plan

Tuition reimbursement

Employee discounts

Job summary

Lincare is seeking a customer services professional in Grand Rapids to answer questions, resolve problems, and identify ongoing product/service needs while supporting physician-directed patient care.

The role involves handling inbound/outbound calls, updating records, processing orders, and educating customers on products and services. Strong attention to detail and accuracy in data entry are essential to ensure compliance and service quality.

Qualifications

• Read and analyze documents such as patient orders.
• Communicate effectively with coworkers and patients.
• Assist in training of employees.
• Calculate figures and amounts for frequency and doses dispensed.
• Apply common sense to follow oral and written instructions.

Responsibilities

• Communicate with customers via inbound and outbound calls.
• Assess customer need for additional products/services.
• Assess compliance with physician orders.
• Answer questions and educate customers about products/services.
• Document calls in the computerized record keeping system.
• Enter customer orders in the computerized system.
• Verify and update demographic information in records.

Skills

Document analysis

Customer communication

Training others

Dosing calculations

Instruction interpretation

Education

HS Diploma/GED or 1–3 months related experience

Computer data entry

Licensing requirements for location

Job description

Lincare is seeking a customer services professional in Grand Rapids to answer questions, resolve problems, and identify ongoing product/service needs while supporting physician-directed patient care.

The role involves handling inbound/outbound calls, updating records, processing orders, and educating customers on products and services. Strong attention to detail and accuracy in data entry are essential to ensure compliance and service quality.