Healthcare Customer Service & Compliance Specialist

externallincarecareers; Albemarle (NC); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings plan

Tuition reimbursement

Employee discounts

Job summary

Lincare seeks a customer service representative to engage with customers via inbound/outbound calls, assess needs, and educate on products and physician directions. You will document interactions, enter orders, and maintain accurate records while supporting training of staff. This role emphasizes accuracy and compassionate communication.

The position requires a high school diploma or GED, ability to use computerized record systems, and compliance with licensing requirements for the location.

Qualifications

• Requires ability to communicate with customers and coworkers
• Able to assess customer needs for products/services
• Ability to document calls and update records accurately

Responsibilities

• Communicate with customers via inbound and outbound calls
• Assess needs for additional products/services
• Verify and update demographic information in records
• Document calls in the system and enter orders
• Educate customers about products/services and physician directions
• Assist with training of employees

Skills

Customer service

Phone etiquette

Documentation

Data entry

Education

GED or high school diploma

Tools

Computerized records system

Order entry system

Job description

Lincare seeks a customer service representative to engage with customers via inbound/outbound calls, assess needs, and educate on products and physician directions. You will document interactions, enter orders, and maintain accurate records while supporting training of staff. This role emphasizes accuracy and compassionate communication.

The position requires a high school diploma or GED, ability to use computerized record systems, and compliance with licensing requirements for the location.