Healthcare Customer Support & Compliance Specialist

Lincare Holdings, Inc.; Alabama; On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings plan

Tuition reimbursement

Employee discounts

Job summary

Lincare Holdings, Inc. in Alabama is seeking a customer relations professional who communicates with patients to answer questions, resolve problems, assess ongoing product/service needs, and support compliance with physician directions.

The role involves handling inbound/outbound calls, documenting interactions, entering orders, verifying and updating demographic information, and providing education about products and services.

Qualifications

• Read and analyze documents such as patient orders.
• Comprehend pharmacy prescription terminology.
• Effectively communicate with coworkers and patients alike.
• Assist with training of employees.
• Calculate figures and amounts in reference to frequency and doses dispensed.
• Apply common sense understanding to carry out oral and written instructions.

Responsibilities

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system.
• Assesses customer need for additional products/services.
• Assesses customer compliance with physician orders.
• Answers questions and provides customer education regarding products/services.
• Documents calls in computerized record keeping system.
• Enters customer orders in computerized system.
• Verifies and updates demographic information such as address and telephone number in computerized records.

Skills

Customer communication

Reading comprehension

Data entry

Training others

Basic math

Education

High School Diploma or GED

Job description

Lincare Holdings, Inc. in Alabama is seeking a customer relations professional who communicates with patients to answer questions, resolve problems, assess ongoing product/service needs, and support compliance with physician directions.

The role involves handling inbound/outbound calls, documenting interactions, entering orders, verifying and updating demographic information, and providing education about products and services.