Senior CX Strategy Lead, Oncology

Abbott; Madison (WI); Presencial; USD 113.000 - 227.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Career development

Strong retirement plan

Global employer with diversity

Descripción de la vacante

Abbott in Madison, WI is seeking a Sr. Manager, Customer Experience Strategy to own the voice of the oncology customer across the Precision Oncology portfolio and shape end-to-end journeys across channels.

You will ensure customer considerations drive strategy and decisions at leadership level. You will partner with Commercial, Marketing, Medical Affairs, Product, Lab Operations and Revenue Cycle to turn insights into CX initiatives that improve outcomes and deliver measurable business value.

Formación

• Bachelor's degree in business, healthcare, or life sciences.
• 7+ years in healthcare delivery, oncology, or life sciences.
• 4+ years in oncology clinics or health system departments.

Responsabilidades

• Represent CX within Precision Oncology in strategy and priorities.
• Advise senior leaders in planning and cross-functional forums.
• Own CX workflows and end-to-end journeys across channels.
• Engage with oncology practices to understand needs and workflows.
• Translate insights into CX strategies and business cases.

Conocimientos

Analytical skills

Communication skills

Influencing skills

Customer empathy

Independent work

Cross-functional collaboration

Educación

Bachelor's degree in business, healthcare, life sciences, or related field

Herramientas

Medallia

Microsoft Office

Descripción del empleo

Abbott in Madison, WI is seeking a Sr. Manager, Customer Experience Strategy to own the voice of the oncology customer across the Precision Oncology portfolio and shape end-to-end journeys across channels.

You will ensure customer considerations drive strategy and decisions at leadership level. You will partner with Commercial, Marketing, Medical Affairs, Product, Lab Operations and Revenue Cycle to turn insights into CX initiatives that improve outcomes and deliver measurable business value.