Strategic Healthcare Customer Success Manager

Abbott; Madison (WI); Presencial; USD 61.000 - 123.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Career development

Excellent retirement plan

Global company reputation

Diversity & inclusion

Descripción de la vacante

Abbott in Madison, Wisconsin is seeking a Customer Success Manager to provide account management, drive engagement, and lead cross-functional initiatives. This onsite role focuses on optimizing the customer experience across strategic accounts within a global healthcare leader.

You will work with sales to promote growth, coordinate teams to implement solutions including EMR integrations, and analyze data to sustain high levels of customer satisfaction and retention.

Formación

• Bachelor’s degree or GED with relevant experience as stated in the job description.
• 4+ years of customer service experience in healthcare/biotech.
• 2+ years of experience with CRM systems.
• Ability to present ideas/data to internal and external customers.
• Proficiency with Excel to manipulate data and create charts.
• Proficiency with PowerPoint to create concise presentations.

Responsabilidades

• Serve as a dedicated point of contact for health system inquiries and escalations.
• Drive customer engagement, retention, and growth in coordination with the sales team.
• Coordinate cross-functional teams to develop and implement solutions.
• Develop and implement ordering protocols and product-adoption programs.
• Partner with internal teams to implement customer-experience enhancements (e.g., EMR integration).
• Analyze account data to monitor account health and respond to issues.
• Collect and prioritize feedback from customers.
• Maintain knowledge of IDNs, disease states, and competitive dynamics.
• Support Abbott’s Quality Management System.

Conocimientos

Customer service experience

Ability to present ideas/data

Fast-paced environment

Educación

Bachelor’s Degree in Life Sciences, Business Administration, Marketing or related field

GED with 4 years of relevant experience

Herramientas

Microsoft Excel

Microsoft PowerPoint

Descripción del empleo

Abbott in Madison, Wisconsin is seeking a Customer Success Manager to provide account management, drive engagement, and lead cross-functional initiatives. This onsite role focuses on optimizing the customer experience across strategic accounts within a global healthcare leader.

You will work with sales to promote growth, coordinate teams to implement solutions including EMR integrations, and analyze data to sustain high levels of customer satisfaction and retention.