Customer Service Representative

RXinsider LTD.; Overland Park (KS); Hybrid; USD 23,000 - 30,000; Full time

Job summary

RXinsider LTD. is seeking a Customer Service Representative to serve as the first point of contact for patients and providers, assess calls, enroll customers, and document interactions in the patient database.

You will triage inquiries, understand adverse events, and support patient solutions initiatives while coordinating with physicians' offices and pharmacies to ensure timely access to services.

Qualifications

• High school diploma or GED, or 1–3 months related experience and/or training.
• Some college is preferred.
• At least 2 years’ experience in a customer service/call center setting preferred.
• Medical Insurance knowledge is preferred.

Responsibilities

• Act as first point of contact with patients by carefully evaluating the purpose of the call, prioritizing their handling, and triaging the calls.
• Enroll new customers to Patient Solutions.
• Record activities in the patient database and follow up to secure services by contacting physician’s offices, pharmacies, and other external entities.
• Data entry of incoming documents.
• Understand adverse events, identify and record them.
• Complete various special projects as required.
• Performs other related duties as assigned by management.

Skills

Customer service

Microsoft Office Suite

Education

High school diploma or GED

Some college

Job description

Overview

This position is responsible for meeting or exceeding the customer’s expectations by assessing our customer’s needs, assigning priorities, and triaging the information to the appropriate resources by performing the following duties. (Customers may include patients, medical professionals, and family members).

Responsibilities

• Act as first point of contact with patients by carefully evaluating the purpose of the call, carefully assessing their purpose, prioritizing their handling, and triaging the calls if indicated. Maintain information regarding Patient Solutions initiatives and explain them to our customers when appropriate.
• Enroll new customers to Patient Solutions.
• Record activities in the patient database and follow up to secure services (such as commercial calls and mailing of promotional materials, etc.) for our customers by contacting physician’s offices, pharmacies, and other external entities to ensure AssistRx is meeting the patient’s needs.
• Data entry of incoming documents
• Understand adverse events, identify and record them
• Complete various special projects as required.
• Performs other related duties as assigned by management.

Qualifications

• High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience.
• Ability to assist with other ad-hoc projects and cross train within the call center environment.
• Computer skills: Microsoft Office Suite.
• Somecollege preferred.
• At least 2 years’ experience in a customer service/call center setting preferred.
• Medical Insurance knowledge is preferred

Pay Range

USD $17.38 - USD $21.73 /Hr.