Healthcare Customer Service Team Lead — Coach Compliance

GetixHealth, LLC; Denison (TX); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Full benefits for full-time roles

Health benefits

401(k) retirement plan

Paid time off

Bonus eligible quarterly

Job summary

GetixHealth, LLC is seeking a Customer Service Team Lead to oversee a high-performing team supporting healthcare clients with early-out accounts, patient inquiries, and billing support.

The role requires strong communication, coaching ability, and 2–5 years in healthcare revenue cycle, plus leadership experience. You’ll drive service delivery across multiple systems while maintaining HIPAA compliance.

Qualifications

• 2-5 years of healthcare revenue cycle experience (required).
• 2+ years in a lead or supervisory role (preferred).
• EPIC experience strongly preferred.
• Excellent communication and leadership skills.
• Proven experience working with multiple systems and databases in a fast-paced setting.

Responsibilities

• Lead and coach a customer service team to meet quality and productivity goals.
• Support staff with system and telephony issues.
• Monitor performance and conduct monthly 1:1s.
• Resolve and escalate issues that affect operations or client satisfaction.
• Ensure HIPAA and compliance adherence.
• Partner with internal departments and clients to ensure top-tier service.

Skills

Healthcare revenue cycle

Leadership

Coaching

Communication

MS Office

HIPAA compliance

Problem solving

Multitasking

Education

High school diploma or GED

Bachelor’s degree (preferred)

Tools

EPIC experience

Job description

GetixHealth, LLC is seeking a Customer Service Team Lead to oversee a high-performing team supporting healthcare clients with early-out accounts, patient inquiries, and billing support.

The role requires strong communication, coaching ability, and 2–5 years in healthcare revenue cycle, plus leadership experience. You’ll drive service delivery across multiple systems while maintaining HIPAA compliance.