Healthcare Customer Service Team Lead

ARStrat LLC; Denison (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

GetixHealth in Denison, TX is seeking a Customer Service Team Lead to oversee a high-performing team supporting healthcare clients with early-out account services, patient inquiries, and billing support. You will coach staff, resolve issues, and ensure HIPAA compliance while partnering with internal departments to deliver top-tier service.

Prior healthcare revenue cycle experience and EPIC familiarity are strongly preferred.

Qualifications

• High school diploma or GED required; higher education is a plus.
• 2–5 years in healthcare revenue cycle experience required.
• 2+ years in a lead or supervisory role preferred.
• Proficient in MS Office.

Responsibilities

• Lead and coach a customer service team to meet quality and productivity goals
• Support staff with system and telephony issues
• Monitor performance and conduct monthly 1:1s
• Resolve and escalate issues affecting operations or client satisfaction
• Ensure HIPAA and compliance adherence
• Partner with internal departments and clients to ensure top-tier service

Skills

Excellent communication

Leadership

Coaching

Attention to detail

Education

High school diploma or GED

Tools

EPIC

Job description

GetixHealth in Denison, TX is seeking a Customer Service Team Lead to oversee a high-performing team supporting healthcare clients with early-out account services, patient inquiries, and billing support. You will coach staff, resolve issues, and ensure HIPAA compliance while partnering with internal departments to deliver top-tier service.

Prior healthcare revenue cycle experience and EPIC familiarity are strongly preferred.