Healthcare Customer Experience Specialist

Alta-Medical-Specialties; Salt Lake City (UT); On-site; USD 38,000 - 46,000; Full time

Job summary

Alta Medical Specialties in Salt Lake City, UT is seeking a motivated Customer Service Representative to support healthcare professionals and patients with best-in-class service in a fast-paced environment.

You will handle inquiries by phone and email, process orders, manage CRM records, and collaborate with sales, logistics, and clinical teams to ensure seamless customer experiences while maintaining accuracy and professionalism.

Qualifications

• 1+ years of customer service experience, preferably in a medical, healthcare, or specialty products environment.
• Strong verbal and written communication skills.
• Proficiency with CRM software and Microsoft Office Suite.
• Ability to multitask and prioritize in a high-volume, fast-paced setting.
• Detail-oriented with strong problem-solving abilities.
• Empathetic, patient, and professional demeanor when working with diverse customers.
• High school diploma or equivalent; associate's or bachelor's degree preferred.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and other communication channels
• Process orders, returns, and exchanges accurately and efficiently
• Assist healthcare clients and patients with product information, availability, and order status
• Resolve customer complaints and escalate complex issues to the appropriate team members
• Maintain accurate customer records and document interactions in the CRM system
• Collaborate with sales, logistics, and clinical teams to ensure seamless customer experiences
• Stay up to date on product knowledge to provide informed support to medical professionals

Skills

Customer service

Communication skills

Multitasking

Detail-oriented

Empathy

Education

High school diploma or equivalent

Associate's or Bachelor's degree preferred

Tools

CRM software

Microsoft Office Suite

Job description

Alta Medical Specialties in Salt Lake City, UT is seeking a motivated Customer Service Representative to support healthcare professionals and patients with best-in-class service in a fast-paced environment.

You will handle inquiries by phone and email, process orders, manage CRM records, and collaborate with sales, logistics, and clinical teams to ensure seamless customer experiences while maintaining accuracy and professionalism.