Healthcare Customer Service Rep — Avon, CT (Day Shift)

Kelly Services; Avon (CT); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision

Telemedicine

Life insurance

Disability insurance

Holiday pay

Transit benefits

Paid sick leave

Retirement plan

Job summary

Kelly Services partners with a premier company in Avon, CT to recruit a Customer Service Representative. You will be the first contact for health care members, providers, pharmacies, and other insurance carriers, handling claims and prescription issues by phone and email.

You will explain benefits clearly, document all interactions, and navigate internal databases and web platforms using Outlook, Word, and Excel.

Qualifications

• Previous Customer Service experience is required.
• Proficient in Microsoft Outlook, Word, and Excel.
• Comfortable navigating internal databases and web-based platforms.

Responsibilities

• Serve as the primary point of contact for health care members, providers, pharmacies, and other insurance carriers.
• Assist with claim and prescription-related issues via phone and email.
• Clearly explain benefits and resolve inquiries with patience and care.
• Ensure timely and accurate documentation of all member interactions.

Skills

Customer service

Microsoft Outlook

Microsoft Word

Microsoft Excel

Phone & email support

Tools

Internal databases

Web-based platforms

Job description

Kelly Services partners with a premier company in Avon, CT to recruit a Customer Service Representative. You will be the first contact for health care members, providers, pharmacies, and other insurance carriers, handling claims and prescription issues by phone and email.

You will explain benefits clearly, document all interactions, and navigate internal databases and web platforms using Outlook, Word, and Excel.