Healthcare Member Support Specialist

Kelly; Avon (CT); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Telemedicine

Short-term disability

Transit benefit

Paid holidays

Job summary

Kelly Services, Avon, CT is hiring a Customer Service Representative to be the main contact for health care members, providers, pharmacies, and insurance carriers. The role includes handling claims and prescription issues via phone and email, and documenting all interactions.

Hours are 10:00am - 6:00pm or 11:00am - 7:00pm. Pay is $19.00 per hour. Proficiency in Outlook, Word, and Excel is expected, with comfort using internal databases and web platforms.

Qualifications

• Previous Customer Service Experience Is Required

Responsibilities

• Serve as the primary point of contact for health care members, providers, pharmacies, and other insurance carriers.
• Assist with claim and prescription-related issues via phone and email.
• Clearly explain benefits and resolve inquiries with patience and care.
• Ensure timely and accurate documentation of all member interactions.
• Proficient in Microsoft Outlook, Word, and Excel.
• Comfortable navigating internal databases and web-based platforms.

Skills

Customer service

Phone & email support

Microsoft Outlook

Excel

Documentation

Tools

Word

Database systems

CRM software

Job description

Kelly Services, Avon, CT is hiring a Customer Service Representative to be the main contact for health care members, providers, pharmacies, and insurance carriers. The role includes handling claims and prescription issues via phone and email, and documenting all interactions.

Hours are 10:00am - 6:00pm or 11:00am - 7:00pm. Pay is $19.00 per hour. Proficiency in Outlook, Word, and Excel is expected, with comfort using internal databases and web platforms.