Customer Service

Kelly; Avon (CT); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Telemedicine

Short-term disability

Transit benefit

Paid holidays

Job summary

Kelly Services, Avon, CT is hiring a Customer Service Representative to be the main contact for health care members, providers, pharmacies, and insurance carriers. The role includes handling claims and prescription issues via phone and email, and documenting all interactions.

Hours are 10:00am - 6:00pm or 11:00am - 7:00pm. Pay is $19.00 per hour. Proficiency in Outlook, Word, and Excel is expected, with comfort using internal databases and web platforms.

Qualifications

• Previous Customer Service Experience Is Required

Responsibilities

• Serve as the primary point of contact for health care members, providers, pharmacies, and other insurance carriers.
• Assist with claim and prescription-related issues via phone and email.
• Clearly explain benefits and resolve inquiries with patience and care.
• Ensure timely and accurate documentation of all member interactions.
• Proficient in Microsoft Outlook, Word, and Excel.
• Comfortable navigating internal databases and web-based platforms.

Skills

Customer service

Phone & email support

Microsoft Outlook

Excel

Documentation

Tools

Word

Database systems

CRM software

Job description

Kelly Services has partnered with a premier company that is located in Avon, CT.

Customer Service Representative

• Serve as the primary point of contact for health care members, providers, pharmacies, and other insurance carriers.
• Assist with claim and prescription-related issues via phone and email.
• Clearly explain benefits and resolve inquiries with patience and care.
• Ensure timely and accurate documentation of all member interactions.
• Proficient in Microsoft Outlook, Word, and Excel.
• Comfortable navigating internal databases and web-based platforms.

Previous Customer Service Experience Is Required

Hours for this Customer Service Representative are 10:00am - 6pm or 11:00am - 7:00pm.

Pay for this Customer Service Representative position is 19.00 per hour.

• Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability.
• As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account.
• In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.