Customer Service Support Operator - Cary, NC

563d Siemens Medical Solutions USA, Inc.; United States; Presencial; USD 57.000 - 79.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Life insurance

Long-term and short-term disability

Paid parking/public transportation

Paid time off

Paid sick and safe time

Descripción de la vacante

Siemens Healthineers USA, Inc. in Cary, NC is seeking a Customer Care Coordinator to align field resources with service contracts, coordinating planning and delivery of reactive and proactive activities to keep diagnostic equipment available for patient care.

The role reports to the Zone Operations Manager and emphasizes 24/7 support, cross-functional collaboration, and delivering world-class customer experience through timely scheduling and effective communication.

Formación

• 2-5 years experience in a customer relationship related role.
• Positive attitude and passion for customer service.
• Ability to manage competing priorities while achieving KPIs.
• Experience communicating ideas to internal teams and customers.
• Excellent interpersonal and professional integrity.
• Excellent organizational and time-management skills.
• Strong PC skills: Word, PowerPoint, Excel, Outlook.
• Associate degree or equivalent experience required.

Responsabilidades

• Coordinate planning and service delivery of field resources.
• Ensure timely scheduling of service events and address time-sensitive workload.
• Align activities with contractual agreements and minimize scheduling conflicts.
• Provide 24/7 support and deliver world-class customer experience.
• Collaborate with Customer Care, Internal Tech Support, and Field Personnel.

Conocimientos

Customer service

Prioritization

Communication

Interpersonal skills

Organizational skills

MS Office

Educación

Associate degree

Herramientas

MS Office

Descripción del empleo

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Position Overview

Acting as a customer service facilitator, the Customer Care Coordinator will partner with Siemens Healthineers customers, Internal Technical Support team, and Field Personnel to coordinate the planning and service delivery of field resources to complete reactive and proactive service activities, ensuring optimal operational availability of the customer’s diagnostic and testing equipment for the purposes of quality patient care. This individual will effectively deploy resources within the service organization to ensure service activities are appropriately aligned with contractual agreements, directing large teams in the completion of highly variable work streams, while reducing potential scheduling conflicts which may delay resolution. They are accountable for delivering world‑class customer experience by providing 24/7 support, and responsible for the timely and accurate scheduling of service events by properly communicating and managing time sensitive workload. This role will report to the Zone Operations Manager and will be part of a team focused on customer success.

Required Knowledge/Skills, Education, and Experience

• 2-5 years’ experience in a customer relationship related role, in a fast-paced environment
• Positive attitude and passion for customer service
• Successfully manage competing priorities while achieving key performance indicators and maintaining a high level of quality
• Experience communicating ideas and rationale to internal teams and customers
• Must have excellent interpersonal skills, interact favorably with others and skilled at maintaining positive relationships while working to resolve problems and maintaining a high level of professional integrity
• Excellent organizational skills with an ability to manage time and prioritize based on impact and criticality of customer issue
• Strong PC skills (MS office software like Word, PowerPoint, Excel and Outlook)
• Associate degree or equivalent experience required

Preferred Knowledge/Skills, Education, and Experience

• Ability to professionally investigate and respond to requests in a timely manner
• Strong communication skills and are adaptable to change
• Ability to think at a high level and apply business concepts.
• Experience to anticipate customer needs.
• A history of acting as a collaborative team player with cross-functional teams.
• An interest in solving problems that don’t have obvious solutions.
• Experience in healthcare or medical devices preferred.

Shift will support business hours between 7:00am - 8:00pm.

Job location: Cary NC. (NOT A REMOTE POSITION)

Who we are

We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision‑making and treatment pathways.

How we work

When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

The base pay range for this position is: $57,430 - $78,969. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate. If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company’s plan. Commissions are based on individual performance and/or company performance.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Life insurance
• Long‑term and short‑term disability insurance
• Paid parking/public transportation
• Paid time off
• Paid sick and safe time

Equal Employment Opportunity Statement

Siemens Healthineers is an Equal Opportunity and Aff. Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law. EEO is the Law: Applicants and employees are protected under Federal law from discrimination.

Reasonable Accommodations

Siemens Healthineers is committed to equal employment opportunity. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you require a reasonable accommodation in completing a job application, interviewing, completing any pre‑employment testing, or otherwise participating in the employee selection process.

California Privacy Notice

California residents have the right to receive additional notices about their personal information.

Export Control

A successful candidate must be able to work with controlled technology in accordance with US export control law. Siemens Healthineers’s policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations.

Data Privacy

We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. We ask that you not send us your CV or resume by email.

Culture

We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.