Healthcare Customer Care Associate — Remote

Elevance Health (Anthem); Denver (CO); A distancia; USD 24.000 - 37.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Benefits package

Descripción de la vacante

Elevance Health in Colorado is hiring a Customer Care Representative I to handle routine inquiries related to benefits, contracts, eligibility, and claims. The role supports hybrid/remote work with in-person training as required, and requires a strong focus on customer satisfaction and accuracy.

Responsibilities include documenting outcomes, resolving issues with teammates, and managing multiple channels while maintaining quality and empathy in every interaction.

Formación

• 2–3 years Healthcare experience.
• 2–3 years Call center experience.
• Bilingual (preferred).
• Strong oral and written communication skills.

Responsabilidades

• Responds to customer questions via phone and written channels about benefits, contracts, eligibility and claims.
• Documents inquiries and outcomes in the database with attention to detail.
• Maintains positive relations and coordinates with internal teams to resolve requests.
• Uses digital tools to gather information, troubleshoot, and track inquiries.
• Handles multiple tasks in a fast-paced environment and communicates clearly.

Conocimientos

Healthcare experience

Call center experience

Bilingual

Strong communication

Problem-solving

Analytical skills

Empathy

Educación

HS diploma or equivalent

Descripción del empleo

Elevance Health in Colorado is hiring a Customer Care Representative I to handle routine inquiries related to benefits, contracts, eligibility, and claims. The role supports hybrid/remote work with in-person training as required, and requires a strong focus on customer satisfaction and accuracy.

Responsibilities include documenting outcomes, resolving issues with teammates, and managing multiple channels while maintaining quality and empathy in every interaction.